Senior Business Analyst

Role Purpose(s)

Below are the key purposes of the role:

• Liaising with customers to gather requirements

• Working with developers during development

• Supporting QA verification of the system

Key Accountabilities

• Actively collaborates with customers to understand and document business needs, goals, and requirements.

• Conducts requirement-gathering sessions through virtual meetings and direct consultations, ensuring alignment between user’s expectations and project deliverables.

• Provides ongoing support during the development cycle to address queries, refine requirements, and ensure alignment with project goals.

• For projects of a bigger scope, the employee assists the Quality Assurance (QA) team in validating that the developed products meet the defined requirements.

• For smaller-scale projects, the employee independently manages the Quality Assurance verification process for the product.

• Provides clarifications and support to ensure thorough testing and resolution of identified issues.

• Coordinates the UAT process by preparing test cases, supporting testing sessions, and ensuring that all users are equipped to validate the solution.

• Provides onsite support during UAT to address issues in real-time and assist users in navigating the product.

• Ensures timely resolution of complex production issues reported for the project by delivering Level-1 support, targeting to resolve issues within 5-10 days, minimizing downtime and maintaining customer satisfaction.

• Provides clarifications and support for the other projects on hand.

Key Job Competencies

• Resource must be able to support multiple projects at a time.

• Resource must possess/understand the organisational standards and all the deliverables (SRS, test scripts, user guides etc.) should be aligned to these standards.

• Resource must be result oriented and should adhere to the project timelines for all the deliverables.

• Resource should possess interpersonal skills and must be able to work with teams across multiple locations (HQ-SG, SDC-India, SDC-KL).

  • Organizational awareness

  • Results oriented

  • Interpersonal savvy

  • Manages complexity

Education Requirements

• Degree in computer science engineering or related experience.

Working Experience Requirements

• 3+ years of experience as a BA.

• Ability to front customers.

• Ability to conduct demonstrations to users.

• Good documentation and communication skills.

• Ability to prepare mock-screens/wireframes.

• Preferably, experience in working with government agencies.

Skills Required

Must-have skills

• Experience in requirements gathering.

• Experience in testing and preparation of test scripts.

• Experience in detailed documentation.

• Experience in drawing flow charts and process flows.

• Experience in building mock-ups/wireframes.