Senior Associate, Quality Assurance APAC

At Alcon, we are driven by the meaningful work we do to help people see brilliantly. We innovate boldly, champion progress, and act with speed as the global leader in eye care. Here, you’ll be recognized for your commitment and contributions and see your career like never before. Together, we go above and beyond to make an impact in the lives of our patients and customers. We foster an inclusive culture and are looking for diverse, talented people to join Alcon.

Role Scope:

Develop, implement, monitor, and improve Alcon quality standards across APAC affiliates and distribution locations. The role will ensure operational processes align with Alcon quality requirements and regulatory specifications. The role also includes supervising regional quality teams, inspecting and evaluating the performance of ongoing projects, and facilitating training sessions to improve product quality and mitigate quality-related issues.

Major Accountabilities

1. Develop and improve Quality Management System (QMS) in the APAC region.
2. Align and implement Global Quality management strategies with the Business Strategies for the region.
3. Monitor, coordinate, and manage regional quality teams to ensure compliance with internal and external requirements/specifications. Identify preventive programs to mitigate potential risk/non-compliance.
4. CAPA Leader for the region, synthesize CAPA and audit findings to identify compliance and business risk, and work with the region to develop improvement plans.
5. Conduct and organize/support QMS internal and external audits and ensure close out of all the inspection and audit non-conformities.
6. Participate in Corporate audit where required in APAC and follow up on closure of findings.
7. Coordinate, communicate and report status on escalation and/or market actions from the region. Drive resolution of concerns from the region with global teams.
8. Organize, analyze, coordinate and report on quality metrics to APAC and global management team.
9. Lead, drive and implement Lean Six Sigma program in the region.
10. Provide and organize training on quality matters from time to time.
11. Participate, coordinate, and monitor budget and costing for the region.
12. Manage and coordinate schedules, appointments, and travel arrangements for APAC QRA leadership team.
13. Overseas travel is required for the role (i.e. 20% of travel is involved).

Education:

Bachelor’s degree and above. Preferably in Engineering or Scientific field.

Experience/Knowledge/Skill:

• Minimum 5 years practical experience in regulated industry in medical devices and supplier quality auditing with 3rd party management in a large multinational medical device or pharma company.
• Influence and drive results from the region QA managers with no direct reporting lines.
• Able to work independently and perform in an environment with some degree of complexity and ambiguity.
• Attention to detail and rigor, to be able to run QA operation and project planning and execution.
• Fluent in English, competency in computer literacy including Microsoft suite applications.

Key Competencies/Behaviours

• Strong interpersonal skills with a focus on teamwork and ability to foster and manage relationships across multiple departments and functions.
• Proactive, innovative, independent worker, has initiative, excellent team player with strong commitment to drive business results.

How You Can Thrive at Alcon:

• Opportunity to work with a leading global medical device company.
• Collaborate with a diverse and talented team in a supportive work environment.
• Competitive compensation package and comprehensive benefits.
• Continuous learning and development opportunities.

Alcon Careers

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