Senior Associate, Partnership, Usage & Product Management - Cards & Unsecured Loans, Consumer B[...]

Senior Associate, Partnership, Usage & Product Management - Cards & Unsecured Loans, Consumer Banking Group

Business Function
As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.
Our team works with partners across industries to give our customers a compelling reason to use our payment methods in Singapore. The P2 Usage & Partnerships team is made up of curious, tough, quick-witted and entrepreneurial people who enjoy working in a fun-loving, fast-paced and dynamic environment.
We're looking for someone who networks, makes connections, builds relationships, and pursues opportunities. The ideal candidate is a motivated, focused, well-organized individual who has a deep understanding of prospecting and developing strong relationships with customers with the ability to think strategically.

Responsibilities

• Lead Partnership Negotiations and Development: Champion the development and negotiation of strategic partnerships with key merchants across various categories, ensuring alignment with DBS's business objectives and customer-centric approach.
• Manage Existing Partnerships: Actively cultivate and manage relationships with existing partners, identifying opportunities for expansion, growth, and optimization of existing instalment payment plans.
• Acquisition of New Partnership: Actively identify new partnership opportunities that align to key customer demographics and segments to increase merchant mix.
• Drive Card Usage & Instalment Growth: Spearhead initiatives to drive card usage and increase adoption of instalment payment plans, leveraging data insights and collaborating with cross-functional teams to create compelling value propositions.
• Develop and Execute Partnership Strategies: Identify and capitalize on emerging customer trends, market opportunities, and evolving technology to develop strategic partnership initiatives that align with business goals and enhance the customer experience.
• Curate Deals and Manage Promotions: Generate innovative ideas for partnerships, identify decision-makers, and lead negotiations to secure mutually beneficial deals. Oversee the end-to-end management of promotional campaigns, ensuring effective execution and measuring campaign performance.
• Track Performance and Provide Recommendations: Develop and implement robust tracking systems to monitor campaign performance, analyze data, and generate actionable insights to optimize strategies, improve ROI, and drive continuous improvement.
• Collaborate for Success: Partner seamlessly with cross-functional teams (Product, Marketing, Customer Experience, Digital Engagement, etc.) to ensure seamless integration of partnership initiatives and alignment across the business.
• Develop Long-Term Strategies: Work closely with the Line Manager to develop long-term strategic initiatives for the instalment payment plan portfolio, fostering a future-forward vision and shaping the direction of the business.
• Budget Planning & Control: Plan, manage and optimize allocated budget to drive sales growth for the assigned partnership accounts.

Requirements

• At least 5 to 8 years of relevant working experience
• Experience in BNPL & Partnership Management: Demonstrated experience in driving usage and/or instalment products within the Buy Now Pay Later landscape, with a strong understanding of the market dynamics, key players, and emerging trends.
• Data-Driven Decision-Making: Comfortable working with data, interpreting insights, and using analytics to inform strategic decisions, drive performance optimization, and measure success.
• Team Player: A collaborative individual with excellent communication and interpersonal skills, capable of building strong relationships with both internal and external stakeholders.
• Passion for Innovation & Customer Focus: Highly motivated with a passion for driving innovation, delivering exceptional customer experiences, and exceeding expectations.
• Strong Presentation & Negotiation Skills: Proficient in developing persuasive presentations, leading effective negotiations, and securing mutually beneficial partnerships.
• Ability to Thrive in a Fast-Paced Environment: Adaptable and agile, capable of working effectively under pressure and navigating a dynamic business environment.
• Tech-Savvy and Acumen: Familiar with technology trends, tech acronyms, and preferably with a strong understanding of the technology landscape and its implications for the BNPL market.

Apply now
We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.