Senior Associate, Digital Product Manager (Security & Fraud), Consumer Banking Group

Senior Associate, Digital Product Manager (Security & Fraud), Consumer Banking Group

Senior Associate, Digital Product Manager (Security & Fraud), Consumer Banking Group

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business - they were made just right for you.

This role is crucial to DBS's commitment to leading the market in digital security and fraud prevention. As a Digital and Fraud Security Specialist, you will spearhead initiatives to enhance authentication, combat scams, and deliver a secure digital banking experience for our customers.

We are seeking a self-motivated & talented individual who can contribute fresh ideas to better serve our digital communities. With an open work culture, there are constant opportunities to present your ideas and contributions to senior members of the team.

Responsibilities

• Proactively identify and mitigate emerging fraud threats, implement robust fraud detection systems, and refine existing controls to stay ahead of scams.
• Conduct end-to-end fraud controls reviews across all relevant channels to identify areas for improvement and set baseline standards for fraud prevention and detection.
• Develop and implement innovative strategies to combat emerging scam tactics, including the development of new detection mechanisms and customer education campaigns.
• Develop and execute programs to raise awareness about digital security threats, best practices for safeguarding accounts, and the latest scam trends.
• Explore and implement innovative authentication solutions to enhance customer security and simplify their digital banking experience.
• Collaborate with internal stakeholders to ensure timely and effective implementation of regulatory requirements related to fraud and security, including those from the ABS (Association of Banks in Singapore) and MAS (Monetary Authority of Singapore).
• Work collaboratively with relevant teams to ensure inclusivity by providing differentiated access and support for diverse customer segments, particularly those most vulnerable to scams.
• Foster strong partnerships with internal teams, including Technology, Operations, Marketing, and Customer Experience, to ensure alignment and effective communication across all aspects of fraud and security.
• Stay abreast of industry best practices and emerging technologies in digital security and fraud prevention to continuously enhance DBS's capabilities.
• Contribute to the development and implementation of initiatives that solidify DBS's position as a leader in digital security and fraud prevention, emphasizing a "Digital First, not Digital Only" approach.
• Research and evaluate emerging authentication technologies (e.g., FIDO) to identify potential opportunities for future implementation that enhance security and customer experience.

Requirements

• Minimum 2-5 years' experience in a related position
• Some experience in digital platform management, gathering business requirements, managing channels projects and initiatives
• Minimum 2-3 years of experience in a digital security or fraud prevention role, ideally within the financial services industry.
• In-depth understanding of digital security best practices, including authentication protocols, encryption, and threat detection techniques.
• Proven experience in implementing and managing fraud prevention strategies and systems.
• Excellent analytical skills with the ability to identify trends, evaluate data, and develop effective solutions.
• Strong communication and interpersonal skills, including the ability to effectively communicate complex technical information to both technical and non-technical audiences.
• Experience with agile methodologies and collaboration with cross-functional teams.
• Self-motivated with a strong sense of ownership and accountability.
• Independent worker that can creatively take forward an idea and make it a reality.
• Ability to complete work independently with limited direction and supervision.
• Presentation skills, communication skills, exercise creative and critical thinking.

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.