Senior Assistant Manager, Specialty Operations

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team's contributions and ensure that our staff are competitively rewarded and supported.

Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

Purpose of the role

To assist the Head, Specialty Operations and team in providing managerial support for the operations of assigned clinical services, programme/projects and Clinics managing resources and providing leadership to ensure efficient operations of all frontline services in the hospital.

Responsibilities

1. Perform daily supervision and monitoring on performance of the frontline service staff to ensure consistent high level of customer service.
2. Manage daily operations to optimize capacity utilization.
3. Ensure wait time for patients to get an appointment/ surgery is short.
4. Manage and carry out measures to ensure low No show rates.
5. Ensure all facilities are kept in good condition and maintain 5S standards.
6. Ensure consistency in service standards and to correct service problems promptly.
7. Actively identify and carry out process improvement for patients i.e. kaizen, WOW initiatives, etc.
8. Responsible for patient feedback/complaints management.
9. Optimize frontline staff utilization through effective scheduling, cross training and deployment across section.
10. Responsible for frontline staff monthly and weekly roster and ensure coverage.
11. Play an active role in communicating services, known issues and policies changes to staff.
12. To be actively engaged in the monitoring of discipline and conduct of all staff.
13. Support Clinical HOD/DOS in planning and execution of clinical services across JurongHealth campus such as Ward, Operating Theatres and Specialist Outpatient Clinics facilities.
14. Assist the Clinical HOD to prepare Clinical workplans, Manpower planning & Budgets.
15. Supervise the clinical department administration i.e. accreditation; HO, MO & Residents orientation and on-boarding.
16. Monitor and track Purchased services doctors.
17. Provide support for design and implementation of projects and pilot programmes.
18. Assists with the monitoring of the ICP programmes, projects and pilots to achieve the desired clinical, financial, resource and process outcomes and highlights to the project managers and clinical leads when they fall below their targets.
19. Arrange working meetings and provide secretariat support for the multidisciplinary teams, both internal and external to the organization.
20. To document notes of meeting accurately and within agreed timeframe.
21. Actively identify and carry out process improvement for areas directly involved eg kaizen, WOW initiatives, etc.
22. Responsible for accurate and timely submission of monthly reports.
23. Performance projections & management. E.g. Hospital KPIs; Workload; Financial; Clinical Outcomes etc.
24. Management and implementation of externally funded programmes.
25. Support in planning and implementation of departmental workplans.
26. Support HOD/DOS in the Budgetary exercise (workload, OPEX, CAPEX).
27. Ensure timely utilization of the capital budget.
28. To support Emergency Planning activities eg Civil Emergency, Pandemic Outbreak, etc.
29. To participate in corporate events, whenever necessary eg Outreach programmes, etc.
30. To motivate and encourage staff participation in community outreach programmes.
31. To undertake any assignments or projects when assigned by the supervisor and Head, Specialty Ops.

Requirements

1. A Bachelor’s degree from a recognized institution.
2. Post-graduate degree in healthcare administration is an advantage.
3. Good working knowledge of MS Office.
4. Knowledge of statistics.
5. At least 3-4 years of work experience, preferably from the service/healthcare related industry.
6. Strong leadership and analytical skills.
7. Excellent interpersonal and communication skills.
8. Proven project management skills and/or related experience.

About us:

Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH), collectively known as JurongHealth Campus, are members of the National University Health System (NUHS).

We centre our culture and mission around our patients and design our processes to bring satisfaction to our patients and their caregivers. Our staff enjoy an open, collaborative and fun working atmosphere that enables each individual to perform and maximise potential. We take pride in treating our staff as one big JurongHealth Campus family, where everyone works together in a passionate and supportive environment.

If you believe in our purpose of delivering “Incredible Care & Health, Together”, reach out to us today.