Senior Assistant Manager, Matriculation and Candidature

The Office of Academic Services plays a key role in advancing the University's educational goals through implementing and administering the academic policies established by the University's academic body. We provide academic services for students from the time of their matriculation to their graduation.

This role will contribute significantly to the administration of matriculation, leave of absence, and programme withdrawal of graduate students. The incumbent will work independently and collaboratively across teams. He/she will also ensure judicious management of student archives.

Matriculation Administration

1. Manage the end-to-end matriculation process for new students including scheduling, preparing communication materials, system set-up, and coordination with the Office of Admissions.
2. Manage issuance of student cards and digital ID including photo collection and approval, transmission of student data to external printer, dissemination of printed cards to Schools.
3. Resource planning (budget and temp manpower).
4. Transfer of student records from Admission to Academic system and ensure completeness.

Student Particulars and Enrolment Records

1. Manage student enrolment records in compliance with data privacy policy.
2. Supervise updates to changes in student particulars including name and nationality status.
3. Conduct regular audits on the updates.
4. Manage transfer of student data to MOE.
5. Prepare/Coordinate provision of info/data on student and enrolment status to stakeholders.
6. Attend to adhoc requests/queries from stakeholders.

Student Study Pathways and Change of Programme

1. Manage student requests for change of programme, mode (full-time or part-time) and option of study (coursework only or cum dissertation) for graduate (coursework) students.
2. Manage students’ specialization records.
3. Resolve any issues with Schools.

Student Leave of Absence and Programme Withdrawal

1. Central oversight of leave of absence and withdrawal from University.
2. Provide guidance to Schools and students on fee liability, policy, and processes.
3. Provide insights, with data and governance considerations, to academic leaders during review process of appeal cases.
4. Ensure accurate setup of online application systems.
5. Collaborate with business analyst and IT partner on system configurations and change requests.

Policy and Process Review, Business-IT Alignment, Special Projects

1. Support business process streamlining, designing of workflow, process automation, and system enhancement.
2. Support development and review of policies and procedures.
3. Business partnering with Colleges, Schools, CITS, and admin departments on systems and processes.

Key Requirements:

1. Bachelor’s degree in any discipline.
2. At least 6 years of working experience in administration, preferably in academic services in a tertiary institution.
3. Working knowledge of Denodo and SQL will be an advantage.
4. Familiar with the Personal Data Protection Act, in relation to collection, use, and disclosure of student personal data.
5. Excellent written and oral communication, and interpersonal skills.
6. Strong planning and organizing skills, with high attention to details.
7. Self-driven with high integrity and resilience.
8. Ability to work effectively with a diverse community.

We regret that only shortlisted candidates will be notified.

Hiring Institution: NTU