Senior/ Assistant Manager/ Executive, Operations (JCH)

At JurongHealth Campus, we believe that our patients are the focus of our work and we render the best care and service to them. We are changing the face of public healthcare and carving out new paths to improve our processes and services. We value our team’s contributions and ensure that our staff are competitively rewarded and supported.

Join us, where we place the value of every staff member and the care of every patient at the centre of all we do.

Opportunity

To oversee daily hospital operations and ensure the team of frontline staff provides a consistently high level of service standards in JCH.

Responsibilities

• Perform regular supervision and performance monitoring of PSAs/ Team leaders/ Executive/ Senior Executive/ Assistant Manager to ensure consistent high level of service delivery.
• Ensure hospital facilities are kept in good condition and maintain 5S standards.
• Ensure system readiness and facility readiness for daily operations.
• Continuously streamline processes to ensure seamless and integrated patient care.
• Review and revise all existing and document new policies, procedures and work instructions.
• Closely monitor and manage staff attendance, performance and disciplinary issues.
• Analyse and investigate patient feedback/ complaints and implement corrective actions and preventive measures.
• Ensure proper orientation and induction of new staff.
• Conduct regular training and communication sessions for frontline staff to ensure a high standard of service delivery and product knowledge.
• Ensure frontline staff are well versed with various hospital services, customer service standard, workflows and financial counselling processes.
• Ensure adherence to both organization and department policies and regulations.
• Actively engage in monitoring the discipline and conduct of all PSAs and PSCs.
• Identify and develop staff with high potential.
• Proactive role in identifying gaps and propose changes with respective stakeholders to smoothen existing workflow.
• Champion change and present ideas convincingly to generate acceptance from others.
• Be the bridge between the management and frontline staff when communicating issues and policy changes.
• Lead projects and make recommendations for improvement.
• Actively identify and carry out process improvement for areas directly involved e.g. kaizen, WOW initiatives.
• Perform secretariat duties when assigned.
• Participate in corporate events whenever necessary.
• Motivate and encourage staff participation in community outreach programmes.
• Support Emergency Planning activities e.g. Civil Emergency, Pandemic Outbreak.
• Undertake any duties/projects assigned by the Manager/ HOD.

Requirements

• Degree from a recognized institution.
• 2 to 5 years of experience in hospital operations preferred.
• Proficient in computer skills such as Microsoft Office, SAP and EPIC.
• Relevant supervisory experience is advantageous.
• Good communication and interpersonal skills.

About us:

Ng Teng Fong General Hospital (NTFGH) and Jurong Community Hospital (JCH), collectively known as JurongHealth Campus, are members of the National University Health System (NUHS).

We centre our culture and mission around our patients and design our processes to bring satisfaction to our patients and their caregivers. Our staff enjoy an open, collaborative and fun working atmosphere that enables each individual to perform and maximize potential. We take pride in treating our staff as one big JurongHealth Campus family, where everyone works together in a passionate and supportive environment.

If you believe in our purpose of delivering “Incredible Care & Health, Together”, reach out to us today.