Senior Application Support Engineer (Trading/ Exchange Platform) | Singapore, SG | Hybrid

Senior Application Support Engineer (Trading/ Exchange Platform)

Crypto.com - Singapore

Job Details:
Posted 1 day ago | Hybrid Job | Permanent | Competitive

The Exchange Support team is responsible for maintaining the global system for the firm's cryptocurrency trading business, which operates 24x7. This team provides L2/L3 support to business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data, and non-trading activities). We are adding strong technology-focused team members for various positions in the Exchange Production Support team.

1. User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with a focus on application support, API support, and network connectivity.
2. Incident Management: Identification and resolution of production incidents, requiring end-to-end ownership of production issues, collaboration with various technical and business support teams, and timely escalation and resolution of incidents.
3. Process Management: Take ownership of all release activities, participate in audit reviews, and execute BCP exercises. Ensure Process Management continues to meet ITIL best practice standards, SLAs, and client expectations.
4. Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all applications. Maintain knowledge repository and standard operating procedure documentation.
5. Continuous Improvement: Identify areas for improvement, implement process optimization, automate manual tasks, and improve the service level the team provides to end users.

1. 7 to 15 years of Production Support experience, preferably within the Banking or Financial Services industry.
2. Technical Skills: Experience with UNIX commands in debugging, SQLs, and Bash/Python scripting. Previous experience supporting FIX protocol and APIs is a must.
3. Strong technical understanding of Linux/Java-based systems with exposure to Cloud Technology and DevOps utilities.
4. Good knowledge of monitoring, visualization, and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace, or similar utilities.
5. Service-oriented with strong incident handling & troubleshooting skills. ITIL certification preferred.
6. Excellent written and verbal communication skills (English). Ability to communicate with different stakeholders and interfacing teams in a clear and concise manner.
7. Required experience in supporting Trading Systems (OMS/EMS) with exposure to Equities, Derivatives, FX, or Cryptocurrency Trading domain.
8. Must be able to work under high pressure, handle multiple priorities, be result-driven with attention to detail, and deliver to demanding deadlines.
9. Self-starter and able to quickly pick up new concepts, business areas, and technologies.
10. Open to shift work and weekend support.