Senior Application Support Engineer (Trading/ Exchange Platform)

Exchange Support team is responsible for maintaining a global system for the firm’s cryptocurrency trading business which operates 24x7. This team provides L2/L3 support to business users and has full ownership of the production environment for all key business lines (Exchange platform, Risk management system, Backoffice, Market data, and non-trading activities). We are adding strong technology-focused team members for various positions in the Exchange Production Support team.

• User Management: Provide technical support to Sales, Business Users, Institutional and Retail customer base with focus on application support, API support, and network connectivity.
• Incident Management: Identification and resolution of production incidents. The role requires end-to-end ownership of production issues, collaborating with various technical and business support teams, escalation, and resolution of incidents in a timely manner.
• Process Management: Take ownership of all release activities, participate in audit reviews, and execute BCP exercises. Ensure Process Management continues to meet ITIL best practice standards, SLA, and Client expectations.
• Operations Management: Monitor and automate application and infrastructure alerts to ensure timely actions are taken to maintain system stability and uptime for all applications. Maintain knowledge repository and standard operating procedure documentation.
• Continuous Improvement: Identify areas of improvement, implement process optimization, automation of manual tasks, and improve the service level the team provides to the end users.

• 7 to 15 years of Production Support experience preferably within the Banking or Financial Service industry.
• Technical Skills: Experience with UNIX commands in debugging, SQLs, and Bash/Python scripting. Previous experience supporting FIX protocol and APIs is a must.
• Strong technical understanding of Linux/Java-based systems with exposure to Cloud Technology and DevOps utilities.
• Good knowledge of monitoring, visualization, and scheduling tools like Grafana, Prometheus, Control-M, ITRS Geneos, Dynatrace, or similar utilities.
• Service-oriented with strong incident handling & troubleshooting skills. ITIL certification preferred.
• Excellent written and verbal communication skills (English). Ability to communicate with different stakeholders and interfacing teams in a clear and concise manner.
• Required experience in supporting Trading Systems (OMS/EMS) with exposure to Equities, Derivatives, FX, or Cryptocurrency Trading domain.
• Must be able to work under high pressure, handle multiple priorities, be results-driven with attention to detail, and deliver to demanding deadlines.
• Self-starter and able to quickly pick up new concepts, business areas, and technologies.
• Open to shift work and weekend support.