Senior Application Support Engineer (Bank, Permanent)

AVP, Senior Application Support Engineer - Digital Platform (Permanent)

Responsibilities:

1. Perform production application support tasks for Digital Platform systems for the APAC region: Responsible for production system integrity and production system readiness of systems under the Digital Platform System team.
2. Perform L2 support and troubleshooting for production incidents and critical system interfaces through Workflow and Automation systems.
3. Support the Incident Manager in ensuring preventive and detective measures of applications are identified and implemented with provision of root cause analysis.
4. Support the IT Planner in meeting project objectives and perform production transition for new system launches and system change requests.
5. Propose improvements for systems based on identified process gaps; identify and propose suitable processes for automation and implementation.
6. Standardize processes through developing implementation, integration, and documentation in accordance with set standards.
7. Lead and coordinate projects (project support and change requests).
8. Provide analytical support and execute requirement analysis to support system enhancements, fixes, and emergency application changes deployment.
9. Highlight and escalate risk issues to relevant parties in a timely manner.
10. Participate in system restoration for Disaster Recovery exercises; coordinate regular meetings for issue resolution with developers; perform other duties as assigned.

Requirements:

1. Diploma/Degree in Computer Science or Information Technology with a minimum of 4 years of work experience in the Application or System Support function, preferably in a bank or financial institution.
2. Possess hands-on experience in supporting Workflow and Automation systems.
3. Experience in an Enterprise Application support environment with interaction with multiple functions (developers, infrastructure, service desk) and business users.
4. Possess functional knowledge of Digitalization systems (such as Customer onboarding, Funding Charges, Data Management).
5. Possess technical knowledge on applications hosted in both Windows and LINUX, able to perform database queries (SQL Server, ORACLE) and handle application services under Windows Services and LINUX application services.
6. Possess good understanding and competency in scripting (such as DOS, UNIX, or VBA).

Additional Info:

1. Company industry: IT Solution under Japanese Bank
2. Location: Expo

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