Senior Analyst - Product Support

SENIOR ANALYST - PRODUCT SUPPORT

ABOUT TEMENOS
Temenos powers a world of banking that creates opportunities for billions of people and businesses everywhere. We have been doing this for over 30 years through the pioneering spirit of our Temenosians who are passionate about making banking better, together.

We serve over 3000 clients from the largest to challengers and community banks in 150+ countries. We collaborate with clients to build new banking services and state-of-the-art customer experiences on our open banking platform, helping them operate more sustainably.

At Temenos, we have an open-minded and inclusive culture, where everyone has the power to create their own destiny and make a positive contribution to the world of banking and society.

THE ROLE
The individual will support clients during implementation of the Wealth product, upgrade and production support.

OPPORTUNITIES

• You will understand Client's technical and business requirements and in case of Change Requests refer the Business Requirement Document (BRD) by analyzing the Functional and Technical Specifications.
• You will conduct Functional and Technical Analysis of Product specific features in Triple A Plus Product (Proprietary Software).
• You will conduct Technical Analysis of the performance problems in Sybase relational database management system to improve performance of the system.
• You will analyze Client version Sybase procedures and Java source codes to propose workarounds and temporary fixes to Clients.
• You will conduct in-depth analysis of available features in our proprietary software "Triple A Plus" (Proprietary Private Wealth Management Software of Temenos).
• You will be responsible for managing urgencies and business requirements, visiting our Private Wealth Management Clients in Singapore to resolve their problems at bank premises.
• Whenever required, organize meetings with our customers (Fortnightly / Monthly / Adhoc) to provide updates on their logged problems with Temenos.
• You will resolve the Priority 1 issues logged by our client as per the time duration agreed in Service Level Agreements.
• You will provide software solutions and training for issues reported by clients on a day-to-day basis.
• You will enhance system performance proactively by proposing solutions when required.
• You will work closely with clients to monitor and troubleshoot any inconsistencies reported on the Triple A Plus product on a daily basis.
• You will design and develop software automation tools/utilities for correcting inconsistent data in Triple A Plus database tables.
• You will liaise with offshore support and product development teams to bridge any gaps related to client issues.
• You will test the beta fixes provided by R&D before delivering them to clients and engage in active participation during UAT testing and production deployment.

SKILLS

• You should have a Degree in Computer Science or related IT discipline.
• You should have a minimum of 5 years' experience in a Technical Helpdesk role or relevant experience.
• You should have strong analytical skills, be organized, process-driven, and detail-oriented.
• You should have technical knowledge in Sybase, Java, Unix, C++, and knowledge of Private Wealth Banking.
• You should have good interpersonal and communication skills.
• You should have a positive attitude towards challenges and proactive working skills.
• You should be goal-oriented and a self-motivated team player who works best in a collaborative team environment.

VALUES

• Care for our customers by delivering exceptional service and ensuring their issues are resolved promptly.
• Commit to continuous learning and development to stay up-to-date with product features and best practices.
• Collaborate with cross-functional teams to enhance the customer experience.
• Challenge yourself to achieve everything you can at Temenos.

SOME OF OUR BENEFITS INCLUDE:

• Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month.
• Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same-sex/civil partnerships.
• Family care: 4 weeks of paid family care leave.
• Recharge days: 4 days per year to use when you need to physically or mentally recharge.
• Study leave: 2 weeks of paid leave each year for study or personal development.

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#LI-Hybrid Job ID PSreq16215