Senior Account Manager (Process Industrial Automation)

Innovate high-purity, high-performance chemicals and materials

THE FUTURE IS WHAT WE MAKE IT.

Sr. Sales Account Manager (Honeywell Process Solutions)
Changi, Singapore

Start your career by making an impact and real connections with some of the most meaningful challenges around. When you join Honeywell, you become a member of our performance culture comprised of diverse leaders, thinkers, innovators, dreamers, and doers who are changing the future.

Responsible to achieve assigned business target by making sure client and customer needs are being met and understood by each department in the company (Account Management). Their duties include creation and managing new opportunities and adding new customers, handling any client complaints, working to find solutions to any client issues and managing other departments to ensure clients are experiencing a positive client-company relationship.

Key Responsibilities

1. Manage a portfolio of accounts to achieve long-term success.
2. Develop positive relationships with clients.
3. Act as the point of contact and handle customers’ individual needs, resolving complaints.
4. Keep track of all processes that pertain to the client’s desires.
5. Act as the client’s representative in a firm to ensure that their demands are met with a focus on improving the customer experience.
6. Generate new business using existing and potential customer networks.
7. Resolve conflicts and provide solutions to customers in a timely manner.
8. Supervise account representatives to ensure sales increase.
9. Report on the status of accounts and transactions.
10. Set and track sales account targets, aligned with company objectives.
11. Monitor sales metrics (e.g. monthly, quarterly sales results and annual forecasts).
12. Suggest actions to improve sales performance and identify opportunities for growth.
13. Communicate with clients to ensure that all their needs are understood and addressed with assigned accounts, from lower operations to C-Levels.
14. Build strong client relationships to maintain/grow existing business and acquire new customers according to company plan.
15. Collaborate with internal departments to ensure that they fulfill all customer requests.
16. Collect and analyze data concerning consumer behavior to understand changing needs.

MUST HAVE

1. Tertiary Degree/Diploma in Engineering desirable.
2. Excellent communication skills with customers and internal teams (all levels).
3. Capable of organizing customer selling events/activities and delivering presentation sessions independently.
4. Min. 8 to 10 years direct selling in relevant industry and customer base.
5. Extensive firsthand experience in directly selling Process Industrial Automation Solutions and Products to End Users and EPCs, rather than through partners or agents.
6. Experience in Process Industrial Automation solutions and products, specifically related to control systems, SCADA, PLCs, and Safety Systems. Additional experience with field instruments, fire and gas detectors, telecommunications, security solutions, and OT digital transformation will be considered a valuable asset.
7. Significant experience in the process industry, particularly in Oil and Gas upstream operations, FPSOs, FSOs, FPUs, and FSRUs. Additional experience in other process industries, such as chemicals, refining, power, and pharmaceuticals, will be an advantage.

WE VALUE

1. Competitive in project pursuit and has a passion for winning.
2. Mindset on customer satisfaction (internal & external).
3. Large Project Pursue Leads experience (track record preferred), experience in project cycle development, EPC, and Consultant selling.
4. Capable of prioritizing tasks and activities.
5. Experience working and leading multidisciplinary and multicultural groups.
6. Experience with selling tools e.g. CRM / Sales Force.
7. Hands-on experience in industry process solutions project and services sales.
8. Understanding of sales performance metrics.
9. Excellent communication and negotiation skills.
10. An ability to deliver projects and answer inquiries on time.
11. Business acumen with a problem-solving attitude.

About Us

The world is changing. And it’s a familiar story at Honeywell. Our $36 billion business was founded on a legacy of firsts spanning 130 years. We’re building a safer, smarter, and more sustainable world through our technology and software across each of our 930 sites globally. Our impact is seen in every shape and size around the world. Our solutions are felt daily in aerospace, buildings and cities, retail, chemicals and materials, safety, industrial and manufacturing, and supply chains.
Discover More
We’ve been innovating for more than 100 years and now we’re creating what’s next. There’s a lot more available for you to discover. Our solutions, our case studies, our #futureshapers, and so much more. Learn more at careers.honeywell.com/us/en/
If you believe what happens tomorrow is determined by what we do today, you’ll love working at Honeywell.
The future is what we make it. So, join us and let’s do this together.
Honeywell is an equal opportunity employer, and we support a diverse workforce. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. Aboriginal and Torres Strait Islander peoples are encouraged to apply.

Additional Information

• JOB ID: req465668
• Category: Sales
• Location: 17 Changi Business Park Central 1, U01-01/09, #02-01/09, #03-01/09, #04-01/09 & #05-01/05, Singapore, SINGAPORE, 486073, Singapore
• Exempt