Senior Account Manager (Banks)

Wise is a global technology company building the best way to move money around the world. Wise Platform is Wise - but for banks, large businesses and other major enterprises.

We allow our partners to embed the best way to send, receive and manage money internationally into their existing infrastructure, creating value for their business and customers.

Over the past decade, Wise (formerly known as Transferwise) has built a global payments infrastructure that has revolutionised how money moves around the world. Now, thanks to Wise Platform, other companies can gain access to our industry-leading, reliable service seamlessly.

We save partners time and money by allowing them to deploy new products and services to customers seamlessly, helping them to speed up innovation and serve, retain, and grow their customer base.

Job Description

We’re looking for an experienced Senior Account Manager who is passionate about the Wise mission – money without borders. You’ll be part of the Wise Platform team in APAC, working closely with our existing bank partners to help deliver world-class payment service solutions, powered by the Wise infrastructure.

We’ve launched partnerships globally, with the likes of Bank Mandiri, Shinhan Bank and GMO in APAC, and today have 80+ global banks and platforms connected and powered by Wise Platform.

A bit about the role:

You will be a Senior Account Manager within a fast-growing regional commercial team, responsible for driving growth with our existing bank partners in APAC. You’ll identify upsell and cross-sell opportunities across your partner portfolio, execute the deals effectively and build relationships with key stakeholders.

The role is based in our Singapore office, but you will also work closely with the Global Account Management and Customer Success teams based around the world. You will collaborate with other functions across Wise Platform and the wider Wise organisation, including our product management, engineering, compliance & legal, delivery, as well as business development teams.

Your mission:

1. Work closely with Wise Platform teams and partners to identify, progress and close a strong pipeline of opportunities within your existing accounts, driving revenue and volume growth for Wise.
2. Develop and actively manage comprehensive account plans for key bank partners, articulating strategies for expansion and growth, as well as retention.
3. Establish strong relationships with your partners by understanding their strategic objectives, define their priorities and be clear on their decision-making process. Lead QBRs and become the subject matter expert for your partners.
4. Design and manage stakeholder maps that capture essential contacts from Wise and the Partner and how they engage each other.
5. Use data to pinpoint opportunities and to inform data-driven dialogue with your partners.
6. Provide consistent and concise internal updates on partner performance and engagements, highlighting blockers and leveraging support across various functions.
7. Collaborate closely with other Wise teams to develop and enhance Wise infrastructure capabilities in the bank vertical through new partnership opportunities and product development.
8. Work on projects and initiatives to improve our strategy and approach both within the APAC region and globally, such as helping iterate our product roadmap, pricing strategies, go-to-market efforts - or anything else that helps drive growth.

Qualifications

A bit about you:

1. You have 8+ years of experience in Account Management, managing and growing a portfolio of banking clients.
2. You have a track record of successfully driving revenue growth from accounts in your portfolio.
3. You have experience with domestic and international payment schemes, ideally also in correspondent banking (SWIFT).
4. You’re familiar with the banks and financial services landscape in APAC, and understand how cross-border payments work for them today.
5. You’ve previously worked and are comfortable in a fast-paced and technical environment.
6. You’re experienced in building and maintaining relationships with a range of stakeholders of all sizes – from CEOs to heads of payments, network managers, and product managers.
7. You’re hands-on, not afraid to roll up your sleeves, lead partner calls, listen to their feedback and work with the wider team on devising a plan to achieve meeting partners’ expectations, whilst achieving our objectives.
8. You’re into the details - you get close to deals and understand where we can invest to have the biggest impact.
9. You have technical expertise - helping a partner solution the best way to use Wise Platform as you are discussing commercial and legal terms.
10. You are passionate about high growth businesses and have a desire to contribute significantly to our overarching Wise Platform mission.