Senior Account Executive

Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.

Senior Account Executive

The Senior Account Executive is the catalyst behind Genesys’ success as an organization. We are looking for someone able to lead through a passion for great CX, Cloud and SaaS innovation and commitment to results.

As a consultative sales professional, the Senior Account Executive will maintain and expand relationships with strategically important clients in the Hospitality, Healthcare, and Retail sectors. Assigned to a number of key accounts, you will be responsible for driving revenue growth and acquiring new business from both prospects and existing clients within the SEA and Indo-China regions, with a primary focus on the Thailand market.

You will own all opportunities and customers and be responsible for coordinating resources and managing the sales campaign across the entire opportunity pipeline.

Key Responsibilities:

1. Develop and execute strategic sales plans to achieve revenue targets for Genesys Cloud solutions
2. Build and maintain strong relationships with key decision-makers in assigned accounts
3. Conduct compelling product demonstrations and presentations to showcase the value of Genesys AI and automation solutions
4. Collaborate with cross-functional teams to ensure successful implementation and customer satisfaction
5. Identify upsell and cross-sell opportunities within existing accounts
6. Stay updated on industry trends, competitive landscape, and Genesys product developments
7. Provide regular reports on sales activities, pipeline, and forecasts
8. Participate in industry events and conferences to promote Genesys solutions

Minimum Requirements:

1. 6+ years of experience in B2B software sales, preferably in cloud-based solutions
2. Proven track record of meeting or exceeding sales targets
3. Fluency in English and Thai, with excellent verbal and written communication skills, is a must. Proficiency in other Southeast Asian (SEA) languages is an advantage.
4. Strong presentation and public speaking abilities
5. Experience in solution selling and consultative sales approaches
6. Proficiency in CRM systems and sales productivity tools
7. Bachelor's degree in Business, Marketing, or related field
8. Ability to travel to Thailand, and other locations as the business requires
9. Experience selling to or working with clients in Hospitality, Healthcare, or Retail industries
10. Knowledge of contact center operations and customer experience technologies
11. Familiarity with AI and automation concepts in business applications
12. Understanding of workforce engagement management solutions
13. Experience with Salesforce CRM
14. Able to communicate (written/verbal) and present in both English and Thai
15. MBA or relevant advanced degree

Please note that Genesys will not accept resumes from agencies at this time.

About Genesys:

Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.

Reasonable Accommodations:

If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to HR@genesys.com. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.

This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.

Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.

Please note that recruiters will never ask for sensitive personal or financial information during the application phase.