Security Operations Centre (SOC) Level 1 Monitoring & Triage Analyst, Global Information Security

Security Operations Centre (SOC) Level 1 Monitoring & Triage Analyst, Global Information Security

Bank of America

What would you like the power to do? For you and your family, your business and your community. At Bank of America, our purpose is to help make financial lives better through the power of every connection.

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow, and make an impact, along with the power to make a difference. Join us!

Job Description:

As a Junior Cyber Security Analyst, you will play a crucial role in ensuring the security and integrity of our organization’s digital assets. Collaborating with a dynamic team, you will intake cybersecurity related requests from internal and external entities that require triage, remediation, or escalation. This entry-level position provides an opportunity for learning and growth in the ever-evolving field of cybersecurity.

If you are passionate about safeguarding digital environments and eager to build a career in cybersecurity, we invite you to join our team.

Responsibilities:

1. Answer incoming calls to assist with information security inquiries or issues.
2. Document all interactions accurately for record-keeping and analysis.
3. Follow established processes and guidelines to handle common issues.
4. Collaborate with team members to resolve more complex problems or escalate as necessary.
5. Monitor your assigned queues and work cases in an efficient and effective manner.
6. Perform real-time analysis and trending of security log data from various security devices and systems.
7. Maintain data sources feeding the log monitoring system, develop and maintain detection and alerting rules.
8. Respond to user incident reports and evaluate the type and severity of security events.
9. Execute initial triage of incidents to rule out false positives.
10. Identify recurring security issues and risks and develop mitigation plans and recommend process improvements.
11. Interpret and apply security policies and procedures.
12. Establish escalation processes for security incidents and develop contingency plans and disaster recovery procedures.

Qualifications:

1. Familiarity with Cyber Security and Information Technology
2. Strong problem-solving and critical thinking skills
3. Effective communication and interpersonal skills