Security Manager

Company Description

Experience the dynamic energy and cultural charm of Singapore at Pullman Singapore Hill Street, our flagship upscale hotel proudly representing the renowned Pullman brand that is designed to inspire and invigorate. Nestled in the cultural heart of Singapore, immerse yourself in the dynamic energy and allure of a cosmopolitan city while experiencing the unparalleled hospitality that defines the Pullman experience.

Every aspect of your stay – be it design, amenities, or service – is made to inspire and invigorate. Cleverly revolving around a railway junction theme, interiors hearken back to Pullman’s 19th-century roots of luxury rail travel, harmoniously blended with contemporary touches.

Job Description

Summary

This position is responsible for ensuring a safe environment for the hotel employees and guests, and safeguarding the assets of the hotel. The Security Manager assists the Management, employees, and guests in every way that is consistent with the protection and prevention objectives.

Job Responsibilities

1. Prepare monthly staffing schedules, monitor staff attendance, and assist in planning work schedules.
2. Maintain a Hotel logbook on incidents, complaints, etc., and refer them, if required, to the appropriate department for follow-up action.
3. Handle and resolve all guest queries and complaints efficiently, establishing amicable relationships with all clients and guests of the Hotel.
4. Be proactive in guests’ requests and anticipate safety needs according to Singapore’s events.
5. Maintain a high level of controlling details within the guest areas.
6. Conform to and enforce Security policies, procedures, rules, and regulations as laid down by ACCOR and the hotel to achieve the highest levels of uniformity and guest service.
7. Prepare the annual capital and operating budgets for the Department.
8. Ensure that all potential and real hazards are reported immediately and rectified.
9. Be fully familiar with the Emergency Procedures, Policies, and Standard Operating Procedures as established by the Hotel.
10. Assist in safety and emergency training for all employees.
11. Ensure that all emergency procedures are rehearsed, implemented, and enforced to provide for the security and safety of guests and employees.
12. Ensure the safety of persons and property of all within the premises by fairly applying Hotel Regulations and strict adherence to existing laws and statutes.
13. Ensure all staff within the department work in a manner that is safe and unlikely to give risk of harm or injury to themselves or others.
14. Use safe manual handling techniques and practice safe work habits, following Accor Health, Safety, and Environment policies, while maintaining procedures to minimize our impact on the environment and prevent pollution.
15. Perform other duties as directed by the General Manager.

Qualifications

1. Certificates in National Skills Recognition System, CPR, First Aid Management, and Basic Fire Fighting.
2. Minimum 2 years of relevant experience in a similar capacity.
3. Service-oriented with an eye for detail.
4. Ability to maintain effective operating and control processes designed to provide maximum operating efficiency while ensuring adherence to established guest satisfaction.
5. Effective management, leadership, organizational, and communication skills.
6. Ability to remain calm and react quickly to situations.
7. Preferably possesses a Fire Safety Manager Certificate.

Additional Information

Our commitment to Diversity & Inclusion:
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.