Security & Infrastructure Engineer

Hands-on, proactive Security and Infrastructure Engineer to manage and secure our IT infrastructure across offices and production environments. This role includes providing first-line support for office IT operations, including setting up meeting room devices, managing office network connectivity, and ensuring a secure IT environment for all users.

Responsibilities

Cybersecurity & Infrastructure:

1. Manage and secure network infrastructure (LAN, WAN, firewalls, Wi-Fi, VPNs).
2. Monitor system and network performance, logs, and alerts to identify threats or vulnerabilities.
3. Implement and maintain cybersecurity tools (antivirus, endpoint protection, SIEM, MFA).
4. Conduct vulnerability assessments and support patch management.
5. Collaborate with vendors and service providers for network, cloud, and security solutions.
6. Maintain backup, disaster recovery, and business continuity strategies.
7. Ensure compliance with company IT security policies and relevant regulatory frameworks.

Office IT Support:

1. Provide day-to-day IT support for office users (hardware, software, printers, network access).
2. Set up and maintain meeting room AV systems (displays, webcams, microphones, conferencing software).
3. Support onboarding/offboarding of employees (laptops, access rights, credentials).
4. Troubleshoot connectivity issues (Wi-Fi, VPN, LAN) and resolve end-user problems quickly.
5. Document standard procedures and user guides for common office IT tasks.

Experience

1. Familiarity with tools such as Cisco, Fortinet, Azure AD, and endpoint security solutions.
2. Strong hands-on experience with network security, firewalls, VPNs, Microsoft 365, and Windows servers.
3. Experience supporting office environments and managing AV equipment is a plus.

Qualifications

1. Bachelor’s Degree or Diploma in IT, Computer Science, or related field.
2. 3–6 years of experience in IT infrastructure, IT Support & cybersecurity roles.
3. Relevant certifications such as CompTIA Security+, Microsoft Certified: Azure Security Engineer, CCNA, or CEH are advantageous.
4. Proficient in English language, and able to read and converse in Mandarin with our China colleagues.

Competencies

Technical: Technical hands-on skills in Microsoft Office, networking, Security and Windows Server administration.

Non-Technical: Good troubleshooting, communication, and customer service skills.