Sea Logistics Reefer Manager

You will be part of our Sea Logistics Team to add your expertise + skills to the delivery of Customer + Product Excellence

Your Role

Your primary objective is to drive + grow the reefer product by developing a strategy to gain + retain customers. You will do this by working with a variety of internal + external stakeholders while focusing on the following key objectives.

Your Responsibilities

• To ensure your local product strategy aligns with the regional strategy + fits the local market.
• To build a local operational structure with reefer dedication within the customer + operational care locations (CCL + OCC) that creates + maintains reefer expertise, aiming for zero operational failures for temperature sensitive cargo.
• To ensure profitability across the profit + loss statement (P+L), proactively following up on discrepancies.
• To manage local carrier relationships; ensuring access to appropriate escalation channels.
• To take the lead in local reefer pricing in coordination with the regional reefer trade manager.
• To build a reefer development team and support the KAM team and field sales where needed.
• To take the lead in setting up or maintaining a GxP branch to ensure operational excellence for clients where demand exists.

Your Skills and Experiences

• Minimum 5+ years in Sea Logistics or related fields.
• Experience in FCL (Full Container Load) and pricing is essential.
• Reefer background is preferred but not mandatory.
• Proven track record in customer service management and business development.
• Excellent communication and interpersonal skills.
• Financial acumen and investment judgment.
• Ability to manage and optimize customer care strategies.
• Proficiency in handling temperature-sensitive goods and specialized shipments.
• Willingness to travel frequently between Singapore and Malaysia.
• Ability to work independently and meet targets.
• Strong relationships within the industry.
• Decision-making aligned with country-specific strategies.