Salesforce Engineer

PRISM+ is the largest Singaporean direct-to-consumer smart home appliances brand. Our mission is to offer cutting-edge products to the masses at affordable prices. We are a rapidly growing, ever-evolving organisation, and we are seeking new teammates to join us on our exciting journey.

Responsibilities:

1. Manage existing Salesforce user accounts and handle provisioning for new users, ensuring proper access controls and configurations.
2. Liaise with Salesforce Account Executives (AEs) on contract, billing, and licensing issues, ensuring smooth communication and resolution.
3. Understand user processes across different business functions and translate them into technical design flows.
4. Prepare and propose Statements of Work (SOW) for external partners (approximately 20% of the role).
5. Develop and implement custom Salesforce flows and processes for internal use (approximately 80% of the role).
6. Provide daily troubleshooting of Salesforce issues, errors, and failures to ensure minimal disruption to business operations.
7. Design and plan user interfaces for ServiceCloud, ensuring a seamless and intuitive user experience.
8. Continuously improve and optimize Salesforce workflows, processes, and user interfaces to drive efficiency.
9. Identify areas for continuous improvement within Salesforce processes and workflows to enhance user productivity and experience.

Minimum Requirements:

1. 3-5 years of hands-on experience as a Salesforce Engineer or similar role, with a focus on ServiceCloud and Field Service.
2. Expertise in Salesforce Field Service with a deep understanding of Work Orders, Service Appointments, FSL Flows, and Work Order Line Items.
3. Strong proficiency in Salesforce Flow, APEX, and Lightning components (Aura).
4. Experience in ServiceCloud contact center setup and ongoing maintenance.
5. Proven ability to work closely with both technical teams and business stakeholders, translating user processes into effective technical solutions.
6. Excellent troubleshooting and problem-solving skills.
7. Experience working with Salesforce Account Executives (AEs) on contracts, billing, and licensing issues is a plus.