Participating in strategic and tactical planning discussions to continuously improve the salesforce.com platform.
Participating in integration designs and developments.
Configuring and maintaining the functional objects of Sales & Service Cloud.
Creating and managing workflow rules, data validations, triggers, and object customizations where required/appropriate.
Creating and maintaining reports and dashboards.
Customizing Object fields, page layouts, record types, searching, list views, etc. (which may include, where appropriate, using Lightning, Visualforce and/or Apex).
Managing operational requests and assisting in the escalated resolution of support issues, working with diverse user groups when required.
Creating and maintaining system interface diagrams, functional designs, and technical specifications.
Proactively identifying production risks and creating actionable mitigation plans.
Participating in the Agile development process where applicable/appropriate.