Sales & Warranty Coordinator

Sales Support Responsibilities:

• Provide support to Sales team to achieve targets and handle coordination work.
• Input sales orders and ensure they are processed according to customer’s requirements.
• Collaborating with other department to ensure deliveries are handled efficiently and delivered on schedule.
• Responds to any inquiries from the customers.
• Maintain customer database accounts (CRM).
• Assist in the preparing monthly reports and administer contracts and commercial documentation.
• Any other related administrative duties as assigned by manager.

Warranty Support Responsibilities:

• Process warranty claims for new equipment and spare parts.
• Respond to customer inquiries and assist them with the entire warranty claims process.
• Coordinate and communicate with relevant parties and team members for the collection of relevant warranty documentation.
• Generate warranty documentation.
• Maintain warranty records database.

Requirements:

• Candidate must possess at least Professional Certificate/NiTEC, Diploma/Advanced/Higher/Graduate Diploma in Business Administration or equivalent.
• Proficiency in Microsoft Office is essential.
• Proficiency in SAP will be an added advantage.
• Proficiency in Letter of Credit will be an added advantage.
• Must be a team player with strong interpersonal and communication skills.
• Organised and goal oriented.