Sales Surveillance Officer

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The role of the Sales Surveillance Officer reports to Head of Sales Surveillance & Investigation. You are required to support Lead/Head of Sales Surveillance & Investigation in administering the MAS Balanced Scorecard (BSC) framework, setting up the sales advisory standards and investigating into any sales conduct related complaints or allegations.

Balanced Scorecard (BSC) Framework

• Administration of the MAS Balanced Scorecard (BSC) framework.
• Assist in setting the sales advisory standards and collaborate with internal & external stakeholders to support and raise the standards of sales advisory in the Company.
• Conduct checks required under the BSC framework, including documentation review of sales documents, client surveys and BSC validation of misconduct and mystery shopping cases.
• Meet the requirements of the regulatory Balanced Scorecard (BSC) Framework through the delivery of pre and post-transaction sales quality at the organizational level.

Investigation

• Investigate any sales conduct related complaints or allegations in a fair, independent and prompt manner.
• Interview representatives and conduct debriefing sessions with the Agency Leaders and the Distribution on the outcome of the investigation.
• Provide sound assessment and make recommendations in accordance with the regulations/guidelines or internal policy.
• Mete out the prescribed sanction(s) for any breaches of the regulations/guidelines or internal policy by the distribution channels, including the lodgment and liaising with local enforcement agency and regulator.
• Be competent and conversant with the relevant contents and requirements of applicable regulations, industry standards, Regional Compliance Standards and PACS’ business rules.

Others

• Undertake ad-hoc tasks, projects or reviews as directed by Lead / Head of Sales Surveillance & Investigation.

Who we are looking for:

Competencies & Personal Traits

• Self-motivated and driven.
• Analytical and attentive to details.
• Basic understanding of the insurance industry and operations.
• Basic knowledge of regulations and industry guidelines applicable to the insurance/financial industry such as Insurance Act, Financial Advisers Act (FAA) and its subsidiary regulations, Monetary Authority of Singapore (MAS) regulations, Central Provident Fund (CPF) Board regulations, Life Insurance Association (LIA) guidelines.

Working Experience

• At least 2-3 years of experience in a compliance role in a financial institution or similar.
• Preferably with experience in dealing with Distribution functions.

Professional Qualifications

• Preferably with Insurance-related certifications (e.g. FLMI (LOMA), CMFAS Module 5, 9, 9A & Health Insurance).

Education

• Degree, preferably in Business, Insurance or Finance related fields.