Sales Surveillance Officer

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

The role of the Sales Surveillance Officer reports to Lead, Sales Surveillance. You are required to support the Lead of Sales Surveillance in administering the conduct risk framework and administering the Balanced Scorecard framework and sales advisory standards for the company. You are also required to perform investigation of any sales conduct related complaints or allegations.

Responsibilities

Investigation

1. Investigate any sales conduct related complaints or allegations in a fair, independent and prompt manner.
2. Mete out the prescribed sanction(s) in accordance to the internal policy for any breaches of sales conduct by the distribution channels.
3. Be competent and conversant with the relevant contents and requirements of applicable regulations, industry standards, Regional Compliance Standards and PACS’ business rules.

Balanced Scorecard (BSC) Framework

1. Administration of the MAS Balanced Scorecard (BSC) framework.
2. Assist to set the sales advisory standards and collaborate with internal & external stakeholders to support and raise the standards of sales advisory in the Company.
3. Conduct checks required under the BSC framework, including documentation review of sales documents, client surveys and BSC validation of misconduct and mystery shopping cases.
4. Meet the requirements of the regulatory Balanced Scorecard (BSC) Framework through the delivery of pre and post-transaction sales quality at organizational level.

Others

1. Undertake ad-hoc tasks, projects or reviews as directed by Lead of Sales Surveillance/ Head of Sales Surveillance and Investigation.

Who We Are Looking For

Competencies & Personal Traits

1. Self-motivated and driven.
2. Analytical and attentive to details.
3. Good understanding of the insurance industry and operations.
4. Good knowledge of regulations and industry guidelines applicable to the insurance/financial industry such as Insurance Act, Financial Advisers Act (FAA) and its subsidiary regulations, Monetary Authority of Singapore (MAS) regulations, Central Provident Fund (CPF) Board regulations, Life Insurance Association (LIA) guidelines.

Working Experience:

1. At least 1-3 years of experience in a compliance/investigation role in a financial institution or similar.
2. Preferably with experience in dealing with Distribution functions.

Professional Qualifications

1. Preferably with Insurance-related certifications (e.g. FLMI (LOMA), CMFAS Module 5, 9, 9A & Health Insurance).

Education:

1. Degree, preferably in Business, Insurance or Finance related fields.

Language:

1. Strong command of the English language.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of gender, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.