Sales Support Specialist

Sales Support Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions. Write the next chapter of your ABB story.

This position reports to

Business Controller

Your role and responsibilities

In this role, you will have the opportunity to provide technical, order, and payment-related assistance/support to the internal and external customers. Each day, you will coordinate with relevant stakeholders to obtain complete case ownership. You will also showcase your expertise by improving customer satisfaction. The work model for the role is: Hybrid #LI-Hybrid. This role is contributing to the Motion Service Business Division in Singapore. You will be mainly accountable for:

1. Ensuring the resolution of customer issues by coordinating with Sales, Operations, Supply Chain Management, and other internal and/or external teams.
2. Recommending appropriate solutions for customer requests and coordinating with the related teams to ensure end-to-end handling of the request (e.g., production capability and scheduling, resourcing, quotes, price lists, invoice, etc.) is in place.
3. Keeping the customers proactively informed on the issue status based on the inputs received and clarifying their doubts.
4. Preparing and analyzing regular statistics (e.g., forecast) using available tools and collecting additional relevant information and tracking regular sales performance against the target and sharing insights with the management.

Qualifications for the role

• Degree/Diploma in Business or equivalent
• 3 to 5 years of experience in Sales/Customer Support
• SAP knowledge and proficient in Microsoft Office
• A team player, self-initiative, and keen eye for detail

More about us

ABB Motion Services serve customers around the globe with innovative services to maximize performance, uptime, and energy efficiency throughout the lifetime of electrical motion solutions. Electrical motion is applied everywhere in industries, cities, infrastructure, and transportation and is a cornerstone of the energy revolution. Our people and culture are the foundation of our success. We drive innovations through digitalization and make the difference for our customers and partners every day. ABB Motion keeps the world turning while saving energy every day. We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory