Sales Supply & Support Specialist | Retail | IKEA Dubai Festival City

Sales Supply & Support Specialist | Retail | IKEA Dubai Festival City

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands. Al-Futtaim Group’s entrepreneurship and relentless customer focus enables the organisation to continue to grow and expand; responding to the changing needs of our customers within the societies in which we operate.

By upholding our values of respect, excellence, collaboration and integrity; Al-Futtaim Group continues to enrich the lives and aspirations of our customers each and every day.

Overview of the role

Create and constantly improve excellent availability, range management and forecasting at the lowest possible costs. Synchronise with commercial needs and activities for the best possible goods availability at the lowest total cost. Work with Sales and Supply Support Manager to support the commercial team and work as a communication link between the store and the country Retail Supply Integration department.

What you will do

1. Secure the highest possible goods availability in partnership with the commercial team and considering country-specific positioning campaigns, the commercial calendar and local store activities.
2. Act as the main contact partner in the store for all range administration and operational supply-related questions, both for the commercial team in the store and the country Retail Supply Integration department.
3. Work actively with sales in the area of range management by securing qualitative and timely administration of the range in the systems and highlight deviations on the range frame and parameters.
4. Contribute to successful replenishment by working actively with forecasting and ordering in alignment with the commercial calendar.
5. Work actively with the commercial team with the range change process led by the commercial team by providing information regarding sales space parameters, expected sales start, quantity and remaining outgoing quantities.
6. Support the Goods Flow Manager with the stock discrepancies analysis as part of the inventory management process.
7. Produce necessary follow-ups for the commercial and management team regarding operational processes in the store, including phasing in and out, overstock and concrete activities and non-central shortages.
8. Ensure personal development by requesting support from the Sales and Supply Support Manager to improve work competence.
9. Live the IKEA values and nurture a strong and thriving IKEA culture that inspires colleagues to reach extraordinary achievements in the store.
10. Work with the agreed global and local Key Performance Indicators, focusing particularly on achieving high goods availability at the lowest total cost.

Required skills to be successful

1. Skilled in retail and/or logistics processes, tools and working methods.
2. High analytical skills.
3. Skilled in supporting an efficient and cost-effective commercial performance.
4. Good numerical skills.
5. Ability to build trust and communicate in a clear and targeted way with different people in various situations.
6. Ability to make things happen with flexibility, speed and simplicity.
7. Confident in approaching and talking to people and demonstrating a friendly manner when approached by colleagues.

What equips you for the role

1. Experience of problem-solving.
2. Proven record of meeting goals and deadlines.
3. Self-reliant and motivated with a proven ability to work as part of a team as well as independently.
4. Show potential in applying tactical and operational thinking.
5. Experienced in following action plans/working methods through guidance from managers.
6. Ability to follow up on set goals.
7. Ability to communicate confidently and clearly in English.
8. Show the potential to influence in a matrix organisation.
9. Ability to inspire and engage others.
10. Ability to reflect and find value and ideas in collaborating with others.