Sales Specialist (Telesales)

Job Accountabilities

• Conduct outbound calls to potential customers

• Respond to customer inquiries via phone, email, and other channels, engaging in meaningful conversations to understand their needs and recommend suitable learning solutions

• Develop strong product knowledge, adhere to work policies and procedures, and stay updated on industry trends, competitor offerings to enhance sales effectiveness

• Handle objections professionally and provide persuasive responses to encourage enrolment.

• Meet quality standards, performance targets, and KPIs set by the department.

• Utilize data to follow up on assigned leads promptly and maintain detailed lead follow-up reports.

• Keep accurate and up-to-date records for efficient retrieval based on work requirements.

Job Requirements

• Diploma with 2 - 3 years of relevant working experience, preferably in sales, marketing or customer service.

• Experienced in Customer Service and Sales conversion processes

• Good understanding of the higher education/professional development industry in Singapore

• Well-developed diplomacy skills and ability to handle expansive and diverse customers.

• Willing to learn and able to collaborate with different stakeholders

• Performance driven and proactive