Sales & Service Associate

COMPANY DESCRIPTION

Marriott International is the world's largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. So, we ask, where will your journey take you?

[Location: 238B Thomson Road #14-01 Novena Square Tower B Singapore 307685]

DESIGNATION: Marriott-Starwood Customer Contact Center Sales & Service Associate

RESPONSIBILITIES

POSITION SUMMARY

• Serve guests from around the world as they embark on their travel journey.
• Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world's favorite travel company.
• Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels including voice, email, and chat.

JOB RESPONSIBILITIES

• Processing reservation requests and support of basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximize revenue.
• Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines and case management.
• Provide customer support through assistance and guidance in issue resolution, and an open communication with Marriott properties, related company contacts, and third parties.

QUALIFICATIONS

We are looking for candidates who enjoy interacting with customers and a sales-driven role. Fresh graduates are welcome!

They should also meet the following criteria:

• Proficient in spoken and written English and Korean (in order to handle enquiries and requests from English and Korean speaking guests)
• Multi-tasking competence
• Experience in hospitality/travel industry, contact center environment or sales or customer service will be an advantage

OTHER INFORMATION

• Working hours (Shift): Mon to Fri (6am-3pm, 7am-4pm, 9am-6pm, 10am-7pm, 11am-8pm, 12pm-9pm)

Sat to Sun (6am-3pm)

• Annual Leave: 13 days + birthday leave 1 day

• Salary range: 2,680~2,800 SGD

• Housing Allowance: 456 SGD

• Language Allowance: 100 SGD

• We regret to inform you that only shortlisted candidates will be notified.