sales manager

Job Description

1. Manage and coordinate multiple KAs and responsible for commitment of contract delivery indicators and satisfaction to KAs. Lead business reviews on operation performance and review KPI to achieve requirement and enhance customer satisfaction.
2. Act as customer’s main point of contact to ensure the issues raised are dealt with appropriately and be proactive for account management.
3. Proactively troubleshoot, escalate customer’s pain points, and resolve issues within a timeline.
4. Maintain good relationships with customers and related departments.
5. Participate in customer-related activities; sales, CS, billing, legal, operation, pricing, debt collection, etc.
6. Update SOPs regularly and share best practices with team members.
7. Sourcing vendors for cost reduction plans and provide advice to operations to meet customer requirements.

Requirements

1. Customer-oriented, responsible, positive, and proactive.
2. Minimum 3 years’ experience in after-sales support for KAs in the logistics industry. Ability to successfully drive problem-solving as a priority.
3. Good data analysis skills and customer service awareness; strong communication skills.
4. Bachelor's degree and relevant work experience. Priority will be given to those with a background in international freight logistics and overseas warehouse supply chain services.
5. Priority will be given to candidates who are able to start immediately.
6. Proficient in Microsoft Office.
7. Fluent in Mandarin and English, both written and oral.