Sales Executive, Banquet/Hotel Rooms (Next To Tuas Link MRT)

Sales, Marketing, Revenue Management

• Ownership of sales budget (group / individual) and other performance measured goals.
• Engage in proactive and reactive sales processes to build new and capture repeat business.
• Versatility in selling to corporate (MICE), wedding and social segments.
• Cross-sell food & beverage outlets, club membership and related service.
• Upsell to add value and drive incremental sales.
• Participate in sales strategy and execution of sales action plans.
• Contribute to establishing a 12-month marketing promotion and activation calender.
• Collaborate and recommend initiatives with marketing for alignment and support.

Product Knowledge, Event Management

• Knowledgeable of banquet and hotel room sales packages, menu, promotions, and prices.
• Knowledgeable of banquet set ups, function and hotel room configurations and service style.
• Keep abreast of competitor-set and market place products and services.
• Recommend improvements to enhance our product and services.
• Define and express the Club’s features and benefits to facilitate sales closure.
• Negotiate confidently and creatively maneuver package content, menu and price.
• Efficiently capture all banquet, catering and / or hotel room requirements and coordinate delivery with all internal and external stakeholders.

Club & Hotel Front Desk Reception, Operations

• To assist in manning of club front desk and hotel room reception.
• Knowledgeable of front desk telephone, room key card and payment operations, room reservation process, check in / our process, daily rooming list, voucher administration and reports.
• Conduct daily hotel room inspection.
• Communication and coordination with maintenance and housekeeping on room upkeep.

Administration, Finance

• Diligent follow through of sales inquiry pipeline and conversion.
• Accurate and timely sales reporting and administration of banquet event order (BEO) and hotel rooming list.
• Awareness of cost of sales, manpower, and operating expense.
• Savvy to present event P&L at contribution margin (CM) level.

Communication, Standard, Service Excellence, Safety

• Effective internal and external sales and event communication (written & spoken) and coordination.
• Consistently uphold high standard operating procedures, guest service etiquette.
• Initiate service recovery to instill confidence and credibility, where applicable.
• Support operational teams during need periods, where applicable.
• Ensure adherence to workplace, safety & health (WSH), environment, sustainability and food safety & hygiene best practices.
• Perform any other duties, responsibilities and projects assigned by supervisor.