Sales Engineer (Audio Visual)

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Responsibilities:

• Engage with customers and prospects during the pre-sales process to understand their technical requirements.
• Work closely with sales account managers to develop and deliver technical presentations, product demonstrations, proof of concepts, and other technical content.
• Serve as a technical expert on company products and solutions, providing guidance and support to customers and prospects.
• Develop and maintain in-depth knowledge of competitor products and solutions.
• Create and deliver technical training to internal and external audiences.
• Write and edit technical documentation, including user manuals, installation guides, and release notes.
• Support the development of new products and features, from concept to launch.
• Conduct customer and market research to identify trends and needs.
• Provide feedback to engineering and product teams on customer requirements and pain points.
• Collaborate with cross-functional teams to ensure successful project delivery.
• Manage multiple projects simultaneously and adjust priorities as needed.
• Handle sensitive customer information with discretion and maintain a high level of confidentiality.
• Design bespoke solutions for customers in a wide array of venues.
• Present technology solutions effectively to Sales team and Customers with visual drawings, demonstration, or presentation.

Who are we looking for?

• Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Engineering, Computer / Telecommunication, Engineering in Electrical / Electronic, or equivalent.
• Minimum of 3 years of experience in related field.
• Required knowledge of the Pro Audio Visual, Video conferencing, or Unified and Communications industry.
• Required working experience in a variety of UC solutions, including Zoom, Microsoft Teams, Webex, etc.
• Preferably AVIXA CTS Certified, but not a must.
• Must be able to prepare Schematic drawings using AUTOCAD or VISIO.
• Must be able to prioritize and work independently with minimal supervision.
• Willing to share knowledge through good communications, peer training, and written documentation.
• Strong interest in performing quality hands-on work and a challenging spirit.
• Strong interpersonal skills that enhance a team environment.
• Positive customer service and team attitude.
• Proficient in spoken & written English.
• To be based in Singapore.

Why you should consider this opportunity?

We offer an attractive remuneration package with fringe benefits to the right candidates, such as:

• Opportunity to learn and grow
• 5 days work week
• Proximity to MRT and bus station.

Your application will include the following questions:

• Which of the following statements best describes your right to work in Singapore?
• What's your expected monthly basic salary?
• How many years' experience do you have as a Sales Engineer?
• How would you rate your English language skills?
• Do you have technical pre-sales experience?
• Have you worked in a role where you were responsible for authoring and reviewing technical documentation?
• Do you have customer service experience?
• Which of the following languages are you fluent in?