Sales & Customer Service Executive

Responsibilities

• Identifying and acquiring new business opportunities while nurturing and expanding existing accounts.
• Building and maintaining strong relationships with both new and existing clients.
• Conducting sales calls and client visits to drive business growth.
• Engaging with potential customers and preparing tailored quotations and proposals.
• Managing daily customer inquiries, processing orders, and handling in-house system data entry.
• Maintaining regular communication with clients to strengthen relationships and enhance customer satisfaction.
• Actively promoting company services and participating in sales and marketing activities.
• Keeping customers informed about company updates, new products, pricing, policies, and operational changes.
• Compiling and presenting weekly and monthly sales reports.
• Researching and analyzing market trends and customer insights to identify opportunities.
• Monitoring and analyzing data to track performance and market trends.
• Assisting in the preparation of periodic KPI reports.
• Collaborating with operations teams to ensure efficient and timely service delivery.
• Travelling as and when required for overseas business trips and events.
• Any other related functions to shipments co-ordination and ad-hoc duties as assigned by the superior.

Required Experience, Knowledge And Skills

• Minimum Diploma preferably in logistics, supply chain or business studies.
• Knowledge in CCN/ Customs Regulations.
• Knowledge in Valuable Cargo.
• Experience in international cargo movement, freight forwarding, or logistics industry.
• At least 2 year’s relevant experience.
• Proficient in spoken and written English.
• Service focused and customer-oriented with strong interpersonal skills.
• Self-driven, analytical and able to perform with minimal supervision.
• Equally motivated by working independently as well as collaborating in a team.
• Cheerful and pleasant disposition.
• Able to travel overseas.
• Computer Literacy (Microsoft Excel, Word, Powerpoint, etc).