Sales Coordinator - MICE/Corporate (Conrad Singapore Orchard)

Job Description - Sales Coordinator - MICE/Corporate (Conrad Singapore Orchard) (HOT0BE0B)

Job Number:

HOT0BE0B

Work Locations:

Conrad Singapore Orchard 1 Cuscaden Rd Singapore 249715

Overview of Role

A Sales Coordinator with Conrad Hotels and Resorts will assist and contribute to management of accounts and provide administrative support for the development of new business under the guidance and supervision of the Director of Sales, Assistant Director of Sales and Senior Sales Manager, in coordination with the Commercial Director.

What will it be like to work for this Hilton Brand?

We are more than a place to stay; we are a place to Stay Inspired. Our job is to discover what inspires our Guests so that we may ensure an experience of a lifetime. Our job is also to discover what motivates and inspires each of us to consistently provide luxury service.

What will I be doing?

As Sales Coordinator, you will be responsible to perform the following tasks to the highest standards:

1. Fully support administrative, customer service and sales lead development for future and repeat business
2. Assist to handle enquiries
3. Responsible for initiating the preparation of corporate/tours & travel contracts, proposals, opening files and proforma invoices
4. To advise prospective customers primarily of the hotel guest rooms and meeting room and/or banquet date, space and rate availability
5. Maximize all guest rooms, meeting rooms revenue opportunities
6. Cold Calling / Telemarketing
7. Accurate data entry of Corporate Account Production Report, RFP progress tracking, group and meeting enquiries using Delphi FDC
8. Ensure proper rate loading entry standards to be reflected in various booking engines.
9. Prepare monthly production reports/update in individual accounts or respective recipients
10. Raise and preparations of e-vouchers (complimentary stays, sponsorships, voucher sale etc)
11. Prepare sales kits and ensure proper show rooms ready for site inspections
12. Assist Assistant Director of Sales/ Senior Sales Manager/ Sales Manager on preparation of reports/collateral/data input for overseas tradeshow/and or sales calls
13. Attends scheduled meeting to support business operations, such as daily morning briefings, weekly sales departmental meeting, group pick up meeting and take minutes on rotational basis/ when required
14. Assists with special projects assigned by the management
15. Maintain a high degree of confidentiality on department’s classified information. Understand the Code of Conduct Policy, Global Anti-Trust and Information Security and Privacy Training
16. Participation in departmental communication meetings and nominate training session and take responsibility for personal development
17. Ensure telephone coverage in the office at all times and assist any incoming calls from internal and external guests with their requests promptly
18. Keep work area clean and organized
19. Work effectively to build relationships with colleagues in the other departments (eg, Front Office, Housekeeping, Finance, F&B etc)
20. Performs other duties and responsibilities as assigned or required by the management

What are we looking for?

A Sales Coordinator serving Hilton Worldwide Brand is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviors, skills, and values that follow:

• High level of IT skills, including Excel, PowerPoint, and Word
• Proactive approach to meeting deadlines and targets
• Excellent organizational and administration skills
• Previous experience in a sales role is an advantage

What benefits will I receive?

Your benefits will include holiday entitlement - as an employee you can become a member of ‘Go Hilton’ Programme which provides reduced hotel room rates in our hotels worldwide, plus discounts on products and services offered by Hilton Worldwide and its partners. We look forward to explaining in detail the range of excellent benefits that you would expect from a global hotel organization like Hilton.