Sales & Business Operations Specialist

Our Team

Mighty Jaxx is the leading integrated future culture platform in Southeast Asia today. With a mission to supercharge future culture phygitally, Mighty Jaxx’s integrated platform empowers future pop culture brands with an end-to-end supply chain of digital and phygital collectibles, including artist development and incubation, proprietary IP operation, and providing global consumers access to new D2C experiences.

Mighty Jaxx partners with the greatest creative talents in the world, as well as top global brands such as Netflix, Formula 1, Hasbro, Toei Animation, Cartoon Network, Nickelodeon, Warner Brothers, Adidas, and many more to ship millions of phygital collectibles to over 90 countries worldwide.

We are proud to be an equal opportunity employer with a diverse, inclusive work environment and encourage our employees to bring their authentic, fun-loving, and high-energy selves to the workplace.

Your Role

As the Sales & Business Operations Specialist for Superkraft, you will play a pivotal role in driving cross-functional execution across the commercial, product, and operational lifecycle. You will support the development and go-to-market of products while optimizing sales workflows, demand-supply coordination, pricing, and post-launch performance. This role is highly collaborative and requires strong business acumen, project management skills, and hands-on ownership of sales and operations processes.

Responsibilities

Sales & Go-To-Market (GTM) Operations

• Support the creation and maintenance of sales forecasts, GTM decks, and product catalogs for B2B and B2C channels.
• Ensure accurate product listings across platforms (Shopify, D2C, wholesale portals), including version control and pricing accuracy.
• Track and evaluate sales performance against forecasts; produce post-mortems with data-driven insights and action items.

Business Development & Account Management

• Identify and pursue new business opportunities, including outbound prospecting, cold outreach, lead qualification, and pipeline building.
• Manage day-to-day communications and relationships with B2B retailers, sales affiliates, and distribution partners.
• Maintain up-to-date tracking of partner deliverables, marketing commitments, and commercial terms.
• Assist in onboarding new partners and ensuring their smooth integration into existing sales workflows.

Business & Supply Chain Operations

• Coordinate with Finance to ensure timely and accurate payments to artists, vendors, and factories.
• Liaise with Logistics and Production to monitor prototype shipments, SKU setups, and factory operations.
• Support demand and supply planning efforts by flagging potential risks and proposing mitigation actions.

Pricing & Financial Accuracy

• Assist in the preparation and review of business proposals, including cost validation, pricing structures, and profitability calculations.
• Verify supplier quotes against internal models and coordinate revisions as needed to support final pricing strategies.

Product Management & Feature Deployment

• Partner with Technology team to scope, prioritize, and test website features that directly impact the product experience and sales enablement.
• Lead feature request documentation and coordinate internal feedback during and after the build stabilization phase.
• Conduct post-mortem reviews of projects, covering end-to-end product development and delivery cycles.

Marketing & Creative Coordination

• Work with Creative and Marketing teams to prepare campaign briefs aligned with product positioning and sales strategy.
• Ensure timely asset delivery and content deployment across marketing channels in line with release plans.
• Monitor community engagement touchpoints (socials, forums) to ensure brand consistency and responsiveness.

Risk & Project Closure

• Collaborate with the Creative Director and stakeholders to formally close out canceled projects and ensure no unintended progression to production.
• Support the resolution of blockers through ad-hoc initiatives and agile routines defined in the RACI framework.

Requirements

• Bachelor’s degree in Business, Marketing, Operations, or a related field.
• Prior experience in sales operations, business development, or commercial execution.
• Proven ability to manage a sales pipeline, conduct outreach, and close B2B deals.
• Experience supporting GTM planning, sales decks, forecasts, and product catalog updates.
• Comfortable working with CRM tools and tracking sales performance metrics.
• Exposure to pricing validation, business proposal preparation, and profitability checks.
• Experience coordinating with cross-functional teams like Finance, Logistics, and Production.
• Familiarity with ecommerce platforms (e.g., Shopify) and digital product listings.
• Ability to support product lifecycle tasks, including feature documentation and post-mortems.
• Strong analytical skills with attention to detail in data, pricing, and reporting.
• Excellent communication and project coordination skills in fast-paced environments.
• Bonus: Experience with IP-driven products, B2B retail, or brand licensing workflows.

Benefits

Be part of a company where the benefits are designed to elevate your experience - making your journey with us as dynamic and rewarding as the work you’ll do. You can look forward to:

• Hybrid work (with flexible start timing, ranging from 8.30am - 10.30am)
• Competitive annual leave package, with comprehensive health insurance coverage
• Attractive staff discounts on MJ products
• Well-stocked pantry filled with a variety of snacks and beverages