Sales Associate/ Senior Sales Associate

Company Description:

Roger Dubuis has been at the forefront of contemporary Haute Horlogerie since 1995. Its audacious creations, firmly anchored in the 21st century, bear the mark of all the savoir-faire and expertise of the finest watchmaking mechanisms combined with powerful and daring designs. Boldness and extravagance are the brand's signatures, and determination its engine. Rich in conceptual creativity and mechanical detail, its collections are inspired by four different worlds - the Incredible Player, the Incredible Warrior, the Incredible Venturer, the Incredible Diva - naturally gravitating around the fifth element represented by the 'Incredible Mechanics'. The quest for excellence, the long search for the right gesture, and the development of unique skills are all constants of the Geneva-based Swiss Maison. The fully integrated Manufacture Roger Dubuis is the only watchmaker in the world to have all of its precious timepieces embossed with the Poinçon de Genève, a guarantee of finest craftsmanship.

Job Description - Sales Associate / Senior Sales Associate

Mission

A Sales Associate / Senior Sales Associate at Roger Dubuis is responsible for achieving sales goals while ensuring the best customer experience.

Key Responsibilities

1. Cultivate and develop a network and a loyal clientele.
2. Provide excellent customer service and after-sales experience to clients.
3. Deliver bespoke experiences for UHNWI clients to keep them engaged with the brand.
4. Share the Roger Dubuis story, our commitment to quality standards and collections with clients.
5. Generate new business opportunities through participation in social functions within the community; invite current and prospective clients to in-boutique events and utilise social media platforms and other support to reach out to clients.
6. CRM - Enrich the customer database with accuracy, communicate on novelties, events and giftings, campaigns and reporting.
7. Maintain high standards of boutique presentation and ensure merchandise is properly maintained and secured at all times.
8. Follow all implemented Maison policies and procedures involving security, consignments, after sales services, and valuation requests.

Competencies

1. Possess an entrepreneurial mindset.
2. Team player with great organizational skills.
3. Passionate about High Watchmaking and UHNWI Lifestyle.
4. Sensitive to the luxury watch industry and competitors.
5. Comfortable working with an UHNWI international clientele.
6. Languages: English (Cantonese and Mandarin are highly desirable to be able to service our diverse clientele).