Sales Associate

As a Sales Associate, your primary responsibility is to drive sales growth through achieving targets and delivering exceptional customer service. You will play a crucial role in enhancing the customer shopping experience by engaging with customers in a friendly and personalized manner, addressing their needs, and resolving any concerns. The retail sales associate should be passionate about people and eager to develop new customer-service skills, contributing to the overall efficiency and success of the store.

JOB RESPONSIBILITIES

1. Customer Service Excellence
   1. Engage customers with expertise by providing 1-to-1 personalized advice on golf equipment, accessories, apparel, and services based on customers' needs and preferences.
   2. Create a memorable shopping experience by providing an exceptional level of customer service that exceeds customer expectations and always be approachable and gracious in all customer interactions.
   3. Handle inquiries and complaints professionally and resolve customers’ concerns with patience and efficiency to ensure customer satisfaction.
2. Sales Commitment
   1. Achieve or exceed weekly sales targets, proactive in promoting products that suit customer needs and cross-selling complementary goods and services to boost sales.
   2. Execute in-store marketing and promotional displays based on company’s guidelines and support local golf sales events.
   3. Demonstrate product knowledge and continuous learning for the latest golf products, trends, and promotions to service customers’ inquiries.
3. Inventory Management
   1. Monitor stock levels to ensure shelves are always well-stocked, tidy, and reflect accurate inventory levels to avoid customer dissatisfaction.
   2. Conduct regular inventory checks and assist in cycle counts and annual stock takes to maintain inventory accuracy and prevent shrinkage.
   3. Assist in coordinating with stock merchandisers and report low-stock or overstock situations to the team to support inventory management.
4. Store Operation & Safety
   1. Maintain store cleanliness to ensure the store is clean, organized, and presentable to reflect the brand's professionalism and attract customers.
   2. Maintain merchandise in accordance with company’s visual merchandising guidelines. Actively participate in all merchandising activities including, but not limited to, daily stock maintenance, product transfers, and folding clothes.
   3. Support operational efficiency and assist with opening and closing duties, including cash handling and securing the premises.
5. ILG Membership
   1. Register new members: Actively encourage customers to sign up and assist them through the registration process.
   2. Promote ILG membership benefits: Educate customers on the advantages of ILG membership, such as exclusive discounts, events, and perks.
   3. Build customer loyalty: Cultivate long-term relationships through personalized service and follow-ups to encourage repeat business.

Experience and Skills:

• At least 1 year in a similar role within the retail industry.
• Proven experience in achieving sales targets and KPIs.
• Strong client focus with an ability to build lasting relationships.
• Exceptional verbal and presentation skills.
• Positive, collaborative, and goal-oriented team member.
• Friendly, professional demeanor with effective communication.
• Ability to perform well in a fast-paced environment.
• Demonstrates punctuality, honesty, and discipline.
• Self-motivated, driven, and open to feedback.
• Able to commit to rotating shifts (opening & closing hrs).

Benefits:

• 5 days work week
• OT + Performance Bonus
• Career Advancement
• Health Insurance + Medical & Hospitalization Insurance + Life Insurance + Personal Accident Insurance
• Up to 16 days of Annual Leave
• Sick Leave Benefits + Statutory Leave Benefits
• Friendly Working + Teamwork Environment