- Offer technical support to both existing and prospective customers.
- Support internal teams with sales, technical, and product-related inquiries.
- Conduct promotional visits and calls to generate new leads and uncover potential applications.
- Analyze customer requirements and recommend optimized solutions.
- Suggest automation strategies to enhance customers’ productivity and product quality.
- Manage projects and act as a liaison between customers and in-house developers.
- Maintain strong customer relationships by addressing concerns and providing timely assistance.
- Deliver product training sessions and live demonstrations.
- Follow up on prospective leads to convert them into opportunities.
- Contribute to the development of promotional materials such as newsletters, catalogs, brochures, banners, and sales tools.
- Assist in digital marketing efforts and help organize advertisements and exhibition materials.
- Conduct market research on product pricing, market size, competitors, and product strengths and weaknesses.