Sales and Customer Support Administrator

About Us

CardioScan is a health innovation brand that has grown to become a global leader in cardiac monitoring solutions. We provide cardiac data and reporting to primary health practitioners in ten countries, including Australia, the US, the UK and across Asia.

We deploy cardiac equipment into the field, collect heart data and provide analysis to our customers through our innovative cloud-based software, Beatbox. What we do matters, and we strive to make a positive impact on the heart health of many by focusing on quality, accuracy and speed every time. We want to put the right data in the hands of those who need to make the decision, in a time of need. We are continuing to enhance our team and our business with thought leaders and knowledge specialists that will support our next stage of rapid growth. It’s an exciting time to join us.

The opportunity

The role of Sales and Customer Support Administrator is an integral part of the team. It’s the first point of contact for visitors to our business and the ‘owner’ of the receipt and release of goods process within our business.

You will work both independently and within the Singapore team, to diligently plan, organize and carry out activities that will assist the company to meet targets, improve the flow of inbound and outbound logistics and meet our high expectations for quality customer service. This is a somewhat autonomous role, where you need to be comfortable with making front line decisions and putting forward recommendations to improve process efficiencies to ensure the highest quality of service resulting in goods being delivered and outstanding service to our customers.

The Role Is Focused On The Following Areas

1. Sales Support
   
   • Assist the sales team with administrative tasks.
   • Maintain and update customer databases.
   • Coordinate with logistics to ensure timely delivery of orders.
2. Customer Support
   
   • Act as the first point of contact for customer inquiries via phone, email, or chat.
   • Troubleshoot and resolve customer issues related to products, services, or orders and escalate issues to the appropriate department.
   • Track and follow up on unresolved issues to ensure timely resolution and ensure customer satisfaction.
   • Maintain a positive and professional attitude when interacting with customers.
3. Administrative Tasks
   
   • Manage correspondence, including emails, phone calls, and mail.
   • Assistance with internal or external meetings and events.
   • Organize and maintain sales and customer-related files and documents.
   • Manage and maintain office supplies.
4. Communication and Coordination
   
   • Liaise between the sales team, customers, and other departments.
   • Communicate with suppliers, vendors, or distributors to support the Singapore office.
5. Data and Inventory Management
   
   • Update and maintain accurate customer and sales records in systems.
   • Prepare weekly/monthly sales reports and track performance metrics to support the sales team.
   • Analyze data to identify trends and areas for improvement.
   • Monitor inventory levels and coordinate with respective teams to ensure stock availability.
   • Track orders from placement to delivery and ensure timely fulfillment.

About You

• Have at least 1-3 years of experience in sales/customer service/administration, or a similar role.
• Diploma/ITE in business administration or similar preferred.
• Excellent verbal and written communication for interacting with customers and internal team.
• Able to work in a fast-paced environment with minimal supervision and cope with company expansion plans.
• Patience, empathy, and problem-solving abilities to handle customer inquiries and complaints.
• Attitude is everything - you must be a team player with the ability to work cohesively with others.
• Be a strong communicator who leads by example, upholds our core values, and exhibits expected behavior.
• Accuracy in data entry, order processing, and documentation.
• Ability to manage multiple tasks and prioritize effectively.
• Proficiency in CRM software (Monday.com), Microsoft Office (Excel, Word, PowerPoint), and other relevant tools.

CardioScan benefits

• Development of both your technical and soft skills.
• Global EAP (Employee Assistance Program) support.
• Birthday Leave.
• Allowances for Travel and Phone.
• Team events and employee awards – we celebrate the wins!

Why Work with us?

Hearts are at the core of everything we do. Working with us provides an opportunity to be part of a fantastic team, in a supportive working environment, exposure to exciting emerging technologies, and focus on learning and development. It’s an exciting time to join our business, and as it grows, so do the opportunities for personal and professional growth.

Our people are our priority, and we strive to create a workplace where people are respected, valued, and rewarded for their contributions. We focus on outcomes. We value flexibility and encourage our team to work in ways that support their work/life commitments and wellbeing.

CardioScan is an equal opportunity employer committed to attracting and retaining diversity in our workforce.