Sales Administrator

EV Sales Specialist (After-Sales & Administration Support)

Job Scope & Description

Overview:

The EV Sales Specialist (After-Sales & Administration Support) plays a key role in ensuring a smooth and efficient customer experience after the sales process. This position supports the sales team by handling after-sales services, customer inquiries, documentation, and administrative tasks. The role requires excellent coordination, communication, and problem-solving skills to enhance customer satisfaction and support business growth.

Key Responsibilities:

1. Sales, After-Sales Support

• Act as the main point of contact for customers and internal departments for post-sales onboarding, addressing inquiries, concerns, and service requests.
• Assist customers with appointment bookings, and product-related troubleshooting.
• Coordinate with customer service centers, technical teams, and suppliers to ensure timely resolution of customer issues.
• Track site performance vs budgeted

2. Sales Administration & Documentation

• Prepare sales agreements, quotations, and other necessary documents.
• Ensure compliance with regulatory and company policies in documentation and processing.
• Maintain an organized database of sales transactions and customer information.

3. Customer Relationship Management (CRM)

• Follow up with customers post-purchase to ensure satisfaction and encourage repeat business.
• Conduct customer feedback surveys and compile reports for sales and service improvement.
• Support the implementation of loyalty programs and customer retention strategies.

4. Coordination & Team Support

• Work closely with the sales team to ensure a seamless customer handover process.
• Support marketing initiatives related to after-sales promotions and campaigns.

5. Reporting & Analysis

• Generate after-sales performance reports for management review.
• Monitor sales support metrics and identify areas for process improvements.

Requirements:

• Diploma/Degree in Business, Sales, Administration, or related fields.
• Experience in automotive, EV, or customer service-related roles is a plus but not a must
• Can do attitude and great teamwork.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal abilities.
• Proficiency in MS Office and CRM software.
• Ability to multitask and work in a fast-paced environment.