Safety & Security Technology Support Engineer

About the Role:
Chubb is seeking a Safety & Security Technology Support Engineer to join our team. This role is crucial in managing and supporting our Physical Security Software, Hardware, and Physical Security systems, ensuring they are effectively managed and always online. You will assist the Lead Technology Administrator and work collaboratively with a global team (in person and remotely) on projects located in the US, Europe, and Asia.

Key Responsibilities:

• Manage and maintain security platforms and networked systems to ensure optimal performance and security across our client’s global footprint.
• Provide end-user support and administrator services for security systems (Access Control and CCTV).
• Assist in the rollout of software and network upgrades at the system or device level.
• Troubleshoot and resolve issues related to access control systems and CCTV systems.
• Commission and test Physical Security systems.
• Perform administrative system updates and maintain system organization.
• Act as a co-point of escalation for technical issues from our client’s Global Security Operations Center.
• Assist the Lead Technology and System Administrator with software and technology programs.
• Assist our client’s staff and end users with badging and site access issues.
• Remotely access hardware and troubleshoot devices.
• Escalate issues and assist contracted repair engineers.

Must-Have Qualifications:

• Strong understanding of IT concepts and management of IT systems.
• Willingness to undergo Access Control System training prior to start (Essentials, Admin, and System Training courses).
• Willingness to undergo Avigilon CCTV administrative training sessions online.
• Very good practical knowledge of effective enterprise-wide software management.
• Understanding of how CCTV & Access Control systems work (or a keen interest in the IT side of the security and safety industry).
• Ability and desire to learn and support systems and end users.

Desirable Qualifications:

• Experience working with and administrating large-scale access control systems (AMAG) and CCTV systems to a high level.
• Experience in effective enterprise-wide software management.
• Experience in maintaining and upgrading enterprise-wide software.
• Troubleshooting Physical Security Hardware.

Skills and Attributes:

• Excellent problem-solving skills and attention to detail.
• Strong communication skills.
• Ability to work independently and as part of a team.
• Proactive and eager to learn new technology and systems.
• Good at following instructions