Room Attendant

Performs routine duties in cleaning and servicing of guest rooms under the supervision of the Housekeeping Supervisor. The Room Attendant promotes a positive image of the property to guests and must be pleasant, honest, friendly, and able to address guest requests and problems.

Maintain complete knowledge of and comply with all housekeeping departmental policies/service.

SPECIFIC DUTIES & RESPONSIBILITIES

• Cleans guest bathroom/bedroom.
• Replenishes guestroom and bath supplies.
• Replenish room amenities according to the operational standards.
• Ensure security of guest rooms and privacy of guests.
• Perform thorough cleaning duties.
• Anticipate guests’ needs, respond promptly, and acknowledge all guests, however busy and whatever time of day.
• Maintain positive guest relations at all times.
• Monitor and maintain cleanliness, sanitation, and organization of assigned work areas.
• Inspect condition of linens and replace soiled/damaged ones.
• Responsible for the cleanliness and maintenance of his work area.
• Report any defects in rooms, damage, and loss of hotel supplies.
• Report any lost & found items left in checked-out rooms.
• Update status of rooms cleaned on the assignment sheet, as well as PMS by using room telephone.
• Return and restock cart at the end of the shift.
• Always maintain the trolley in good condition.
• Attend Housekeeping briefing.
• Participate in the company's sustainability effort for the environment and being an inclusive employer.

JOB REQUIREMENTS

• Meet the attendance guidelines of the job and adhere to departmental and company policies.
• A team player and takes initiative to assist other team members when required.
• Well-groomed and professional disposition.
• Commitment to work rotating shifts and any day, including weekends and public holidays.
• High attention to detail.