Rider Hiring and Quality Coordinator

Do you love food and convenience put together? Then you just might love foodpanda.

foodpanda is the leading, on-demand food delivery company in Singapore, bringing thousands of your best loved restaurants online into your home or office - fast! We’re all about bringing on the smartest folks as we continue to grow with an “all hands on deck” environment and hire those who can thrive in a startup culture.

We are looking for a highly-driven and motivated Rider Hiring and Quality Coordinator for our team in Singapore. If you are looking for a place where you can gain hands-on exposure and have a direct impact, then this may be the place for you! The ideal candidate will have a track record as a significant individual contributor – comfortable working independently, whilst working closely with the management team.

About the job:

This role will be based in Singapore and will report to the Operations Manager. As aRider Hiring and Quality Coordinator, your primary responsibility will be to drive rider acquisition and retention efforts, ensuring a steady pipeline of delivery partners to support operational growth. While fleet management and customer service remain essential aspects of the role, a greater focus will be placed on proactive recruitment, sales, and relationship-building with potential and existing riders.

Must be available to work weekends and at different locations in Singapore. Hours may vary.

Responsibilities:

Rider Acquisition & Business Development

• Introduce the company’s services to potential riders over the phone or in person

• Maintain consistency in quality of calls and service standards

• Commit to departmental and individual sales targets assigned

• Develop and execute recruitment strategies to acquire new riders through direct outreach, partnerships, and on-ground engagement initiatives

• Gather market insights on deals to target in the space

• Proactively identify potential rider segments and build collaborative relationships with them

• Conduct onboarding sessions and ensure a seamless activation process for new riders

• Engage with community groups, job fairs, and external partners to increase rider sign-ups

• Track, analyze, and report rider acquisition metrics, optimizing strategies for maximum efficiency

• Work closely with engagement and operations teams to improve recruitment campaigns

Fleet Operations & Rider Engagement

• Support daily operations within the rider hub to enhance operational efficiency

• Monitor inventory levels for fleet equipment and report issues to HQ

• Maintain strong relationships with active riders

• Identify high-performing riders and explore incentive programs to boost engagement and loyalty

Requirements:

• Diploma/Bachelor’s Degree, preferably in Business, Sales, Marketing

• Strong interpersonal and negotiation skills with the ability to persuade and build relationships

• Comfortable working in a fast-paced, dynamic environment with shift flexibility, including weekends and public holidays

• Self-motivated, proactive, and results-driven with a passion for recruitment and engagement

• Strong analytical skills to track and improve rider acquisition efforts

• Strong Excel and data management skills; SQL is a plus

If you are a dynamic and driven individual with a knack for sales and operations, join us and be a key part of our growth journey!

What we offer:

• Challenging and fulfilling steep learning curve

• Vibrant, dynamic & international workplace

• Periodic fun & engaging company events & team activities

• Tasty Thursdays

• Birthday Leave

• Work Anniversar(ies) Leave

• Opportunity to be a value-adding contributor to this fast-growing global company