Retail Supervisor - Harry Potter: Visions of Magic @ RWS

Role Responsibilities

• Embrace the Harry Potter Visions of Magic experience and follow training guidelines and standards to reflect brand standards and image.
• Provide excellent customer service skills, great selling skills and show motivation to succeed.
• Carry out end of day reporting routine.
• Perform cashier duties at a fast pace while maintaining accuracy.
• Manage staff scheduling – shifts and break times – with Retail Manager
• Train new team members as required
• Delegating staff roles and assigning shop floor positions to maximize team skills. Promote a strong sense of teamwork.
• Work closely with the sales staff to maintain the sales area, both merchandise and the physical space, photo op and Butterbeer counter.
• Ensure staff uniforms and presentation are up to standard.
• Beginning of shift/day: Arrive on selling floor ready, ensure floor is ready for customers.
• End of shift/day: Ensure selling floor is replenished and ready for the next day.
• Inventory site checks. Ensuring product in store and storage is well maintained and accounted for correctly with cycle stock takes.
• Capturing, editing, selling and printing of souvenir photographs – full training provided
• Preparing and selling Butterbeer and pastries
• Any other tasks as assigned by Retail Manager.

Required Education and Experience:

• Minimum 3+ years retail management experience
• Must be able to work a flexible schedule, weekends and evenings.
• Preferably has a food safety hygiene certification
• Knowledge and experience of POS systems
• Must be able to perform all retail and F&B floor functions.
• Stock/retrieve merchandise, lift/push/pull 10 - 15 kgs and unload shipments.
• Excellent verbal and written communication skills, effective communication with all management and staff.
• Willing to work in and promote a team-oriented environment, show a positive attitude & take responsibility for own action
• Computer literacy and confidence, particularly with Excel
• Strong eye for detail and numbers