Retail Specialist

Department

Store Operations

Location

Singapore

Introduction

Job Description

• To efficiently handle cashier duties, including processing transactions accurately and promptly, and maintaining a tidy and organised checkout area.
• To provide courteous and professional assistance to customers by offering information on merchandise unique selling points, features, and benefits.
• To assist customers in their shopping needs, ensuring a positive and enjoyable shopping experience.
• To offer up-to-date and accurate information regarding policies, procedures, services, and promotions.
• To address customer queries and feedback in a timely and effective manner, adhering to Company Service Standards at all times.
• To perform physical counts of merchandise inventory and promptly report any discrepancies, defective, broken, or markdown items to the Supervisor.
• To manage merchandise replenishment, transfers, or returns efficiently.
• To maintain an attractive and organised sales environment to enhance customer experience by conducting routine checks on merchandise displays, arrangement, fixtures, and sales area and ensure adherence to housekeeping standards.
• To provide onboarding training to new hires: covering cashier duties, selling techniques, customer service best practices, inventory management procedures, and organisational rules and regulations.
• To offer ongoing support, guidance, and coaching to new employees as they transit into their roles.
• To execute other duties as required, including but not limited to requisitioning signage, gift-wrapping, following up on alterations, repairs, reservations, deliveries, etc.
• Any other ad-hoc duties as and when assigned by the supervisor/manager from time to time.