Retail Security Officer

Certis Security is seeking Security Officers to join them in servicing a major national retailer. We currently have roles available across a number of stores in Sydney, NSW. Bring your customer service experience to the Security industry and kick start your career today.

• Take reasonable care for your own health and safety and the health and safety of other people in the workplace.
• Comply with health and safety policies and procedures, including the investigation and reporting of hazards and incidents to your manager.
• Comply with any reasonable instruction related to health and safety.
• Do not interfere with or misuse anything provided in the interest of health and safety.
• Understand and reinforce the requirements of HSE to keep our people safe.
• Meet company HSE requirements.
  

• Providing a high-quality visual security presence at client locations
• Conduct foot patrols of the stores
• Responding to and de-escalating anti-social behaviour
• Respond to security emergencies
• Maintaining log of incident reports
• Completing necessary paperwork
• Conduct incident investigations in a timely manner and ensure that Security Incident Reports are completed and submitted
• Provide a customer service approach and maintain a fair, courteous and respectful manner in dealing with clients and customers
• Demonstrate knowledge and competence in the implementation of emergency procedures
• Use of computer systems and communication tools

• Current Security Licence
• Cert II in Security Operations
• First Aid Certificate
• Full working rights in Australia
• Experience in retail environments highly advantageous
• Strong oral and written communication skills
• Available retail trading hours, including evening trading
  

• Adaptability - Maintaining effectiveness when experiencing major changes in work tasks or the work environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
• Contributing to team success - Actively participating as a member of a team to move the team toward the completion of goals.
• Building positive working relationships - Developing and using collaborative relationships to facilitate the accomplishment of work goals.
• Manage safety – Being aware of conditions that affect employee safety. Ensuring all facets of safety are appropriately managed.
• Stress tolerance - Maintaining stable performance under pressure or opposition (such as time pressure, or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
• Work standards - Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence rather than having standards imposed.

• Detailed knowledge of the Site-Specific SOPs and Safe Work Method Statements
• Working knowledge of the General SOPs Part 1
• Detailed knowledge of traffic movements, other stakeholders contact details and PPE
• Awareness of site access including commuting requirements
  

• Minimum of 2 years general security experience and 1 year in retail security experience
• Electronic reporting of shift logs and rostering access
  

• Friendly and inclusive environment
• Growth and development are supported and promoted
• A discount program where employees, and their family members, can save at over 400 retailers Australia wide
• A well-being program that provides advice about mental, physical, and financial well-being
• An Employee Assistance Program (EAP) that is available to employees and their families
• Cultural diversity is valued and supported
• Emphasis on learning and development, where a state-of-the-art LMS is available to all employees
  

Certis Security Australia promotes diversity in the workplace through our Diversity Inclusion initiative and via our Indigenous partnership with Corroboree Security. We encourage women, Aboriginal and Torres Strait Islander peoples to apply for this role.

Should you apply please be advised that should a decision be made to proceed with your application to the next stage of the recruitment process, it is only at this stage will a member of the recruitment team be in contact with you.