Retail Sales Representative | Retail | IKEA Mall of Arabia

Retail Sales Representative | Retail | IKEA Mall of Arabia

Established in the 1930s as a trading business, Al-Futtaim Group today is one of the most diversified and progressive, privately held regional businesses headquartered in Dubai, United Arab Emirates. Structured into five operating divisions; automotive, financial services, real estate, retail and healthcare; employing more than 35,000 employees across more than 20 countries in the Middle East, Asia and Africa, Al-Futtaim Group partners with over 200 of the world's most admired and innovative brands.

Overview of the role

To establish rapport and credibility in assisting customers to purchase the company’s product range whilst at the same time maintaining the company’s standard of merchandising and ensuring stock availability to achieve sales targets set by the company by going the extra mile to exceed expectations.

What you will do

1. Conduct a daily detailed inspection of the assigned area to review the availability and positioning of price labels, product information tags and other communication media.
2. Review daily stock levels on all products in the assigned area and recommend orders to the Shopkeeper.
3. Ensure customers are always in focus and strive to make them smile; meet and serve customers showing empathy and care; listen and support them with an attitude based on the IKEA values.
4. Have a daily dialogue with guests to get continuous feedback about their experiences and to learn more about their needs and wants, then act based on their input.
5. Be understanding and sensitive in meeting diverse customers’ needs by initiating and developing effective ways of building relationships with customers thereby establishing trust and confidence.
6. Understand and determine customers’ requirements to prepare a pro forma invoice.
7. Maintain contact and advise customers on news or recently received items of interest as well as following up on quotations sent in an effort to convert to actual sales.
8. Promote the sales of products by spotting and seizing sales opportunities, offering alternative solutions to problems and suggesting add-on sales in order to achieve the established sales target.
9. Suggest means of improving sales to the supervisor as well as determine “slow moving” or “non-selling” items and suggest sales action.
10. Maintain a full display of products via merchandising methods as laid down by the company.
11. Be an ‘expert’ on the product range within HFB.
12. Be aware of developments in the local market by being attentive to information given by customers; be aware of advertising and promotions in the media and make scheduled market visits to maintain the company’s competitive advantage and to advise customers properly.

Required Skills to be successful

• Customer Focused
• Individual Accountability
• Personal Leadership
• Teamwork

What equips you for the role

• 1-3 years in retail sales
• Education to Degree level or equivalent