Retail Sales Executive

Job Responsibilities:

1. Customer Engagement & Sales
   • Greet walk-in customers warmly, assess their needs, and recommend sanitary ware products (e.g., faucets, showers, basins, toilets) that align with their preferences and budget.
   • Conduct product demonstrations to highlight features, benefits, and unique selling points.
   • Close sales confidently and efficiently while ensuring customer satisfaction.
2. Upselling & Cross-Selling
   • Identify opportunities to upsell premium products (e.g., luxury finishes, smart sanitary fixtures) or cross-sell complementary items (e.g., bathroom accessories, installation services).
   • Promote ongoing promotions, bundles, and loyalty programs to maximize revenue.
3. Product Expertise
   • Maintain up-to-date knowledge of the company’s product range, technical specifications, and industry trends.
   • Educate customers on product care, warranties, and installation processes.
4. Sales Targets & Reporting
   • Achieve and exceed monthly sales targets.
   • Track customer feedback, and market trends, and report findings to Manager.
5. Customer Relationship Management
   • Build long-term relationships with customers to encourage repeat purchases and referrals.
   • Follow up post-purchase to ensure satisfaction and address concerns.
6. Store Operations
   • Ensure the showroom is clean, well-organized, and visually appealing.
   • Assist with inventory management, stock replenishment, and visual merchandising.

Job Requirements:

• Willing to work on weekends (with 2 rest days on weekdays).
• At least a Diploma/Degree in Sales, Marketing, Business Management, or a related field is preferred.
• 1–2 years of retail sales experience, preferably in sanitary ware, home improvement, or luxury goods. Proven track record of meeting or exceeding sales targets.
• Exceptional communication and interpersonal skills, with strong negotiation and persuasion abilities.
• Proficiency in using SAP systems (optional) and basic MS Office tools.
• Self-driven, customer-centric, and results-oriented, with a passion for design and innovation.