Retail Reseller Account Executive

Would you like to be part of the most international company in the world? A company operating in more than 220 countries worldwide, and has been pioneering cross-border express shipping since 1969. Would you like to be part of a business that connects people across the globe? And the more we connect, the better life on Earth becomes. Do you want to make a difference? If you have answered Yes! to the above, join our Insanely Customer-Centric team now! For more information on DHL Express, please visit workingatdhl.com.

DHL Express Singapore has been ranked No.1 Best Workplaces in Singapore by the global institute Great Place to Work since 2020.

Here at DHL Express Singapore, we are an employer of choice, a recognized top employer and specialists in providing Excellence, Simply Delivered. You could join our team of over 1,500 employees dedicating themselves to Connecting People and Changing Lives through express delivery of parcels and international shipments from some of the best-loved and most widely recognized brands across the globe.

We are looking for Retail Account Executive. Reporting to the Retail Manager, you drive growth in Retail Walk new customers and repeat shippers through partnerships, collaboration with Customer Service and Marketing campaigns.

Your Tasks

• Identify and work with potential partners/institutions to develop promotional campaigns, negotiate contracts and increase awareness of DHL across various touch points with the aim to expand customer database and drive incremental revenue to the Retail business.
• Conduct regular business reviews and build a strong partner relationship to ensure the partner performs and grows to its maximum potential, reducing attrition rate and minimize opportunities for competitors to gain business.
• Formulate a business plan with the existing Walk partners that incorporates initiatives to identify/gain new business prospects and maximize growth to achieve the required business sales results.
• Develop and refine customer journeys from an omnichannel approach to execute a seamless and effective customer experience to capture shipment opportunities. This will be done through off-site meetings and visits to understand the needs of our customers.
• Lead, develop, implement and manage various effective campaigns & promotions that will deliver maximized growth, profitability and return on investments (ROI).
• Conduct regular tracking and analysis on the ongoing activities to ensure things are on the right track, on-time and delivering results.
• Building up and combining sales skills with DHL product & service knowledge to retain and grow the maximum possible cash customers in order to increase the size and quality of DHL's loyal cash customers base.
• Analyze and monitor customer data to measure success and identify fluctuations/trends so as to decide on relevant actions to be taken by business partners.
• Complete monthly and other reports whenever necessary to measure the success of activities and to conduct a post-mortem to find out areas that can be improved further.
• Manage reach in retail partners from email inquiries by providing end-to-end support across finance, operations, sales, marketing, customer service to assist in partnerships needs.
• Work closely with marketing to ensure DHL branding is used according to DHL global branding guideline in developing collaterals & artworks of different activities.

What You Bring

• Minimum 3 years of experience in the field of account management, sales or marketing.
• Proven project management experience.
• Highly creative, passionate and driven, able to adapt and embrace changes in a dynamic environment.
• Strong numerical, database and analytical skills.
• Demonstrated achievement in developing and implementing strategic sales & marketing programs, with experience in driving above and below the line marketing activities.
• Customer-oriented, pro-active and possess a positive work attitude.
• Team player with high influencing skills across various levels of management.
• Strong English (written and spoken) comprehension and communication skills are essential.
• Preferably Degree or equivalent.

What We Offer

• Strong career support in an international environment.
• Multifarious benefit program.
• Access to comprehensive learning programs.

What’s Next

If you are looking to further your career at the global market leader in Express logistics and are keen to be part of an organization whose focus is to connect people and improve lives, we are interested to hear from you. Apply now – our recruiters are looking forward to receiving your application!