Retail Operation Manager

Ready to lead the charge in shaping the future of retail? We're seeking a dynamic Retail Operations Manager to steer our store's success to new heights. If you're a born leader with a passion for retail, a knack for driving sales, and a commitment to delivering exceptional customer experiences, then this is your opportunity to shine!

As a Retail Operations Manager, you will oversee the day-to-day operations of our retail store(s) to ensure a seamless and exceptional customer experience. Reporting to the Chief Operating Officer, you will be responsible for managing 60 retail staff to ensure smooth operations of 23 retail stores in Singapore and driving sales through excellent customer services for a memorable shopping experience. This role requires strong leadership skills, retail management experience, and a strategic mindset.

Job Description:

Primary Responsibilities:

Team Leadership: Lead, coach, and mentor retail staff to deliver exceptional customer service and meet sales targets. Provide ongoing training and development to enhance staff performance and productivity.

Store Operations: Oversee all aspects of store operations, including opening and closing procedures, cash handling, inventory management, housekeeping, and compliance with company policies and procedures.

Customer Experience: Ensure that customers receive a positive and memorable shopping experience by maintaining a clean, organized, and welcoming store environment. Address customer inquiries, concerns, and complaints in a timely and professional manner. Innovate, recommend, set, and implement Customer Service Standards to improve operational processes, coach & motivate retail staff to achieve targets and standards.

Secondary Responsibilities:

Sales and Revenue Generation: Develop plans with retail to drive sales and identify opportunities for sales improvement. Collaborate with the marketing team to execute promotional campaigns and initiatives.

Inventory Management: Manage inventory levels to minimize stockouts and overstock situations. Conduct regular inventory audits and reconcile discrepancies.

Project Management: Handle store opening and re-instatement.

Ideal Profile:

• Min. Diploma / Degree in Retail Operations Management / Business Administration or equivalent
• Minimum 5 years of experience in retail and managing multiple brands and stores
• Reading and verbal fluency in English is a prerequisite
• Highly customer service centric with ability to interact well with customers and confidence in handling customer service recovery, including coaching staff on customer services and selling skill
• Flexibility to work evenings, weekends, and holidays as needed.