Retail Manager

• Manage and oversee daily store operations
• Drive the sales team to achieve company objectives by promoting optimal staff performance
• Lead, train and motivate the sales team to deliver quality customer service and purchasing experience
• Recruit, train, supervise and appraise staff
• Offering a personal shopping and styling experience to our clients
• Maximising profitability and delivering the monthly and seasonal sales targets and working closely with the team to do so
• Plan and oversee in-store promotional events or displays
• Preparing and controlling stores budget to aim for minimum expenditure and maximum efficiency
• Ensuring that customers maintenance and management are done regularly to the company Database
• Maintaining a customer book of key customers and VIP
• Leading by example in all aspect of conduct especially for client follow-ups and clientele related matters
• Managing after sales-service of clients and to ensure the retail teams accountability to do the same
• Manage conflict professionally and take ownership for your part in the team dynamic
• Ensure Daily, weekly, and monthly sales reports are submitted to the management on time
• Share weekly sales report and insights with the team
• Ensure the visual merchandising and housekeeping is of Companys standard
• Working closely with the Operations team to ensure healthy stock levels are available
• Keeping stock replenished and the entire stores upkeep to be as per company standard
• Analyze sales and revenue reports and make forecasts
• Initiate changes to improve business, conduct meetings to identify and resolve urgent issues and conducting regular stock takes
• Executing any other administrative tasks assigned and liaise with head office

Requirements:

• Diploma in Business or any related discipline
• Proven retail sales and expertise within a luxury business for at least 5 years.
• A highly motivated and competent individual able to converse confidently at all levels both internally and externally with staff and clientele.
• Passion for People, Design, Jewellery and Gemstones
• A self-starter able to set the standard by their own professionalism and attitude.
• Being able to work on several tasks at a time.
• Be capable of working to deadlines / ability to prioritise / optimal time management.
• Gemmological Certification is a plus.

All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.

We regret that only shortlisted candidates will be notified.