Retail Manager

Key Responsibilities:

1. Retail Operations Management:
   Oversee the daily operations of the retail section within the nail spa.
   Ensure the retail area is well-organized, visually appealing, and stocked with the latest products.
   Develop and implement strategies to drive retail sales and achieve revenue targets.
2. Sales and Customer Service:
   Provide exceptional customer service, assisting clients with product selection and recommendations.
   Train and motivate staff to upsell and cross-sell retail products effectively.
   Handle customer inquiries, complaints, and feedback professionally.
3. Inventory Management:
   Monitor and manage inventory levels, ensuring optimal stock levels at all times.
   Conduct regular stock takes and audits to minimize discrepancies.
   Place orders with suppliers and manage relationships with vendors.
4. Staff Management:
   Recruit, train, and supervise retail staff, ensuring they deliver excellent customer service.
   Create staff schedules and manage payroll for the retail team.
   Conduct performance reviews and provide ongoing coaching and development.
5. Marketing and Promotions:
   Collaborate with the marketing team to create promotional campaigns and in-store displays.
   Plan and execute events, product launches, and special promotions to boost sales.
   Monitor market trends and competitor activities to identify new opportunities.
6. Financial Management:
   Prepare and manage the retail budget, ensuring profitability and cost control.
   Analyze sales data and generate reports to track performance and identify areas for improvement.
   Implement pricing strategies and discounts to maximize revenue.
7. Compliance and Standards:
   Ensure compliance with health, safety, and hygiene standards in the retail area.
   Maintain a clean and organized retail environment.
   Adhere to company policies and procedures at all times.

Skills and Qualifications:

• Experience: Minimum of 2-3 years of experience in retail management, preferably in the beauty or wellness industry.
• Soft Skills:
  Excellent communication and interpersonal skills.
  Customer-focused with a passion for delivering exceptional service.
  Analytical and problem-solving skills.
• Attributes:
  Creative and innovative with a keen eye for detail.
  Ability to work in a fast-paced environment and handle multiple tasks.
  Friendly, approachable, and professional demeanor.